Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.15 - $20.15
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
401K with company match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a premier healthcare company specializing in vision care, providing a unique retail experience that combines professionalism with personalized patient service. As a high-growth organization, MyEyeDr. focuses on delivering exceptional eye care through a network of trusted community doctors and skilled teams who are dedicated to helping patients live their best lives. The company prides itself on its inclusive business model, which accepts all forms of insurance and offers a wide range of stylish eyewear, catering to the diverse needs of its patients. Renowned for its commitment to quality and patient satisfaction, MyEyeDr. creates an environment where both patients... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk, reception, or customer-facing role
- Ability to multitask and prioritize under pressure
- Strong communication and interpersonal skills
- Flexibility to work weekend and evening shifts
- Proficiency in basic computer applications
- Positive, patient-centric attitude
- Willingness to learn and adapt to new tasks
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service to patients and office staff
- Flexible, nimble, and agile mindset with ability to wear multiple hats
- Friendly, caring, and patient-centric with excellent oral and written communication skills
- Professional attitude with the ability to problem solve and respond to patient service requests
- Team player willing to collaborate to provide the best patient experience
- Computer savvy
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
- Collaborate with doctors and team members to provide seamless patient experience
Job Location
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