Patient Service Specialist PRN - Concierge Clinic
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Disability insurance
retirement plans
wellness programs
Paid Time Off
Professional Development
Employee assistance program
Job Description
Vanderbilt University Medical Center (VUMC) is a prestigious healthcare institution located in Nashville, Tennessee, recognized globally as a crossroads of teaching, discovery, and patient care. VUMC boasts a community of dedicated individuals united by a common mission to transform the world of health and wellness. At this center, your expertise will be valued, your knowledge expanded, and your abilities challenged in a dynamic and supportive environment. The center prides itself on creating a workplace culture where every employee’s unique contributions are celebrated and where everyone has the opportunity to thrive professionally and personally. This institution stands as a beacon of innovation and excellence, combining cutting-edge research, exemplary patient care, and comprehensive education programs to advance health and wellness on a global scale.
Within this dynamic setting, Vanderbilt Health remains unwavering in its pursuit of excellence and growth. Employees take exceptional pride in their work, consistently striving to exceed yesterday’s achievements through continuous improvement and innovation. Vanderbilt Health understands the importance of fostering a collaborative environment where employees feel part of something larger than themselves, fueling a strong sense of community, purpose, and mutual respect.
The Executive Wellness and Concierge organization at Vanderbilt University Medical Center is currently seeking a Patient Access Specialist to join their team. This role plays a crucial part in delivering outstanding patient service related to appointment scheduling and administrative processes before, during, and after patient visits. The Patient Access Specialist handles responsibilities such as inbound and outbound telephone calls, cash management, appointment scheduling, insurance updates, and patient check-in and check-out with occasional guidance.
This position requires someone who excels at coordinating multiple tasks, including managing complex patient scheduling needs that might involve coordination with various services or external healthcare providers. You will be expected to provide a positive first impression to patients by offering exceptional customer service, assisting with referrals, pre-certifications, clinical documentation, and ensuring all necessary information is ready before the patient’s appointment.
Working closely with internal teams and external facilities, this position demands meticulous attention to detail and a commitment to maintaining a smooth patient flow, contributing significantly to the patient’s overall experience at VUMC. You will also have the opportunity to grow professionally in a role that supports various administrative functions across the health system, including IT, finance, legal, human resources, marketing, and more.
This role offers a comprehensive benefits package, including health, disability, retirement, and wellness programs, all designed to support your personal well-being and professional development at Vanderbilt Health. The position requires at least two years of relevant work experience and a High School Diploma or GED. Certification as a Patient Access Specialist from Health Business Insights is preferred. Vanderbilt Health remains committed to equal opportunity employment and actively embraces diversity, ensuring all employees have the opportunity to excel in an inclusive and supportive workplace.
Within this dynamic setting, Vanderbilt Health remains unwavering in its pursuit of excellence and growth. Employees take exceptional pride in their work, consistently striving to exceed yesterday’s achievements through continuous improvement and innovation. Vanderbilt Health understands the importance of fostering a collaborative environment where employees feel part of something larger than themselves, fueling a strong sense of community, purpose, and mutual respect.
The Executive Wellness and Concierge organization at Vanderbilt University Medical Center is currently seeking a Patient Access Specialist to join their team. This role plays a crucial part in delivering outstanding patient service related to appointment scheduling and administrative processes before, during, and after patient visits. The Patient Access Specialist handles responsibilities such as inbound and outbound telephone calls, cash management, appointment scheduling, insurance updates, and patient check-in and check-out with occasional guidance.
This position requires someone who excels at coordinating multiple tasks, including managing complex patient scheduling needs that might involve coordination with various services or external healthcare providers. You will be expected to provide a positive first impression to patients by offering exceptional customer service, assisting with referrals, pre-certifications, clinical documentation, and ensuring all necessary information is ready before the patient’s appointment.
Working closely with internal teams and external facilities, this position demands meticulous attention to detail and a commitment to maintaining a smooth patient flow, contributing significantly to the patient’s overall experience at VUMC. You will also have the opportunity to grow professionally in a role that supports various administrative functions across the health system, including IT, finance, legal, human resources, marketing, and more.
This role offers a comprehensive benefits package, including health, disability, retirement, and wellness programs, all designed to support your personal well-being and professional development at Vanderbilt Health. The position requires at least two years of relevant work experience and a High School Diploma or GED. Certification as a Patient Access Specialist from Health Business Insights is preferred. Vanderbilt Health remains committed to equal opportunity employment and actively embraces diversity, ensuring all employees have the opportunity to excel in an inclusive and supportive workplace.
Job Requirements
- High school diploma or GED
- Minimum of 2 years relevant work experience
- Certification as Patient Access Specialist preferred
- Ability to coordinate multiple patient appointments and services
- Strong interpersonal and communication skills
- Proficient with scheduling software and medical records systems
- Ability to manage cash handling and insurance updates
- Capacity to provide positive patient interactions even under pressure
Job Qualifications
- High school diploma or GED
- Minimum of 2 years relevant work experience
- Patient Access Specialist certification from Health Business Insights preferred
- Proficient in medical terminology and documentation
- Strong customer service and communication skills
- Basic computer proficiency including scheduling and record systems
- Ability to handle multiple tasks and problem solve
- Attention to detail and organizational skills
Job Duties
- Conducts patient check-in and check-out
- Coordinates any follow-up appointments or procedures required for patient
- Schedules appointments, procedures or surgery through clinical communication or direct request
- Provides positive first impressions utilizing customer service skills
- Works with patients and/or outside facilities to ensure all administrative tasks, including referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit
- Navigates scheduling for patients requiring multiple services or coordination with outside providers
- Maintains cash management and insurance update processes with occasional guidance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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