Patient Service Representative. (Medical Receptionist)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
prescription insurance
Pet insurance
Paid Time Off
Holidays
401K with company match
wellness programs
Employee assistance program
Professional Development
Job Description
Prisma Health Urgent Care is a leading healthcare provider specializing in delivering high-quality, urgent medical services to patients in a friendly, efficient, and compassionate environment. Operating under the comprehensive Prisma Health system, this urgent care network is renowned for its dedication to patient-centered care, offering immediate access to medical attention for non-life-threatening conditions. The organization thrives on a collaborative approach that supports wellness, rapid diagnosis, and treatment, with an emphasis on creating a welcoming atmosphere for all patients. Staff members at Prisma Health Urgent Care are encouraged to embrace the values of kindness, excellence, empowerment, resilience, and proactive service, making it an inspiring place for healthcare professionals who wish to grow their careers while making meaningful impacts on their communities.
The role of a Patient Service Representative (PSR) at Prisma Health Urgent Care is pivotal in shaping the patient experience from the moment they enter the facility. This position is tailored for an enthusiastic, detail-oriented individual who excels in multitasking and thrives in a fast-paced healthcare setting. The PSR acts as the first point of contact, providing a warm welcome and ensuring that patient interactions are handled smoothly, efficiently, and with genuine care. Beyond greeting and assisting patients, this role encompasses managing essential front-office operations such as insurance verification, documentation, financial responsibilities, and compliance with healthcare regulations like HIPAA and OSHA.
Working as a Patient Service Representative at Prisma Health Urgent Care means you are integral to the seamless functioning of the clinic. This role demands strong communication skills and an ability to work across multiple technological platforms, including Electronic Medical Records (EMR) software, particularly EPIC. With a full-time schedule consisting of 3-day, 12-hour shifts from 8 AM to 8 PM and no overnight duties, the position offers a balance between professional responsibilities and personal life. Prisma Health supports its employees with competitive salaries and a comprehensive benefits package that includes medical, dental, vision, prescription, and pet insurance, paid time off, holidays, 401K with company match, wellness programs, and opportunities for professional development and leadership growth.
As part of the PSR role, you will support the practice manager, healthcare providers, and other team members to maintain operational excellence and patient satisfaction. The position also involves quality assurance tasks to ensure compliance with relevant healthcare standards and may require travel between Prisma Health Urgent Care locations to meet staffing needs. Ideal candidates are proactive team players with a passion for customer service, detail-oriented administrative skills, and a commitment to maintaining healthcare compliance.
If you are looking for a meaningful career where your contributions impact patient care and support healthcare professionals in providing outstanding urgent care services, Prisma Health Urgent Care invites you to join their team and be part of a mission-driven organization dedicated to health and wellness.
The role of a Patient Service Representative (PSR) at Prisma Health Urgent Care is pivotal in shaping the patient experience from the moment they enter the facility. This position is tailored for an enthusiastic, detail-oriented individual who excels in multitasking and thrives in a fast-paced healthcare setting. The PSR acts as the first point of contact, providing a warm welcome and ensuring that patient interactions are handled smoothly, efficiently, and with genuine care. Beyond greeting and assisting patients, this role encompasses managing essential front-office operations such as insurance verification, documentation, financial responsibilities, and compliance with healthcare regulations like HIPAA and OSHA.
Working as a Patient Service Representative at Prisma Health Urgent Care means you are integral to the seamless functioning of the clinic. This role demands strong communication skills and an ability to work across multiple technological platforms, including Electronic Medical Records (EMR) software, particularly EPIC. With a full-time schedule consisting of 3-day, 12-hour shifts from 8 AM to 8 PM and no overnight duties, the position offers a balance between professional responsibilities and personal life. Prisma Health supports its employees with competitive salaries and a comprehensive benefits package that includes medical, dental, vision, prescription, and pet insurance, paid time off, holidays, 401K with company match, wellness programs, and opportunities for professional development and leadership growth.
As part of the PSR role, you will support the practice manager, healthcare providers, and other team members to maintain operational excellence and patient satisfaction. The position also involves quality assurance tasks to ensure compliance with relevant healthcare standards and may require travel between Prisma Health Urgent Care locations to meet staffing needs. Ideal candidates are proactive team players with a passion for customer service, detail-oriented administrative skills, and a commitment to maintaining healthcare compliance.
If you are looking for a meaningful career where your contributions impact patient care and support healthcare professionals in providing outstanding urgent care services, Prisma Health Urgent Care invites you to join their team and be part of a mission-driven organization dedicated to health and wellness.
Job Requirements
- High school diploma or equivalent
- 1+ year experience in a medical office or healthcare setting preferred
- Strong communication skills
- Attention to detail
- Ability to multitask in a busy environment
- Strong computer skills with ability to work across multiple screens
- Experience using Electronic Medical Records (EMR) software, EPIC preferred
- Ability to work 12-hour shifts including weekends and holidays
- Willingness to travel between locations
- Proactive and team-oriented mindset
Job Qualifications
- High school diploma or equivalent
- Medical Administrative Assistant certificate a plus
- 1+ year of experience in a medical office or healthcare setting preferred
- Strong communication skills
- Attention to detail
- Ability to multitask in a busy environment
- Strong computer skills with experience using Electronic Medical Records (EMR), EPIC preferred
- Proactive, friendly, and patient-focused approach
Job Duties
- Greet and assist all patients and visitors with a positive attitude
- Maintain confidentiality while collecting and organizing important patient and business documents
- Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information
- Determine and collect each patient's financial responsibility, ensuring transparency about costs
- Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations
- Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards
- Perform office procedures and general administrative tasks, proficiently operate office medical equipment
- Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers
- Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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