Job Overview
Compensation
Hourly
Range $18.31 - $23.80
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee wellness programs
Professional development opportunities
Life insurance
Job Description
Intermountain Health is a renowned healthcare organization committed to delivering high-quality patient care throughout the western United States. With a network of hospitals, clinics, and healthcare facilities, Intermountain Health emphasizes values such as collaboration, respect, and integrity, aiming to foster a supportive environment for both patients and caregivers. As an equal opportunity employer, Intermountain Health values diversity and inclusion, ensuring a respectful workplace for all employees. Operating with a patient-centered approach, Intermountain provides comprehensive health services ranging from routine medical care to complex surgeries, supported by advanced electronic medical record systems and innovative healthcare technologies.
The Patient Service Representative (PSR) at Intermountain Health serves as the critical first point of contact between patients and the healthcare system. Based in the Mountain View MOB Suite 340, Las Vegas, Nevada, this full-time role (40 hours per week) is vital in creating a welcoming and efficient patient experience, ensuring that patients feel supported from their initial interaction through to the completion of their visits. With an hourly pay range of $18.31 to $23.80 depending on experience, this position offers competitive compensation along with a comprehensive benefits package aimed at promoting the well-being of caregivers.
In this role, the PSR embodies Intermountain Health's values by establishing strong, collaborative relationships with patients and their fellow caregivers, striving to resolve patient needs relating to intake and care processes. Key responsibilities include greeting patients in person or over the phone, managing patient check-ins and check-outs, accurately entering and verifying patient information, scheduling appointments and procedures, and handling patient payments according to established protocols. The PSR also plays an essential role in ensuring compliance with regulatory and billing requirements by assisting patients with necessary forms and educating them about financial assistance opportunities.
To succeed as a Patient Service Representative at Intermountain Health, candidates should possess excellent communication skills, professional etiquette, and a commitment to confidentiality and customer service excellence. This role requires proficiency in computer skills for data entry and electronic medical record management along with the ability to multitask efficiently in a fast-paced clinical environment. The position also demands strong critical thinking, situational awareness, and cash management capabilities. Physical requirements include the ability to see and read documentation clearly, engage in frequent verbal communication, perform manual dexterity tasks such as typing, and occasionally assist patients physically within the clinic.
Intermountain Health provides an inclusive workplace where personal and professional development is encouraged through ongoing training and engagement with updated protocols and workflows. The organization’s culture supports caregivers' mind, body, and spirit wellness, ensuring the provision of resources and benefits that promote health, security, and community connection. By joining Intermountain Health as a Patient Service Representative, you will play an integral role in driving patient satisfaction and contributing to a healthcare system that genuinely cares for its patients and caregivers alike.
The Patient Service Representative (PSR) at Intermountain Health serves as the critical first point of contact between patients and the healthcare system. Based in the Mountain View MOB Suite 340, Las Vegas, Nevada, this full-time role (40 hours per week) is vital in creating a welcoming and efficient patient experience, ensuring that patients feel supported from their initial interaction through to the completion of their visits. With an hourly pay range of $18.31 to $23.80 depending on experience, this position offers competitive compensation along with a comprehensive benefits package aimed at promoting the well-being of caregivers.
In this role, the PSR embodies Intermountain Health's values by establishing strong, collaborative relationships with patients and their fellow caregivers, striving to resolve patient needs relating to intake and care processes. Key responsibilities include greeting patients in person or over the phone, managing patient check-ins and check-outs, accurately entering and verifying patient information, scheduling appointments and procedures, and handling patient payments according to established protocols. The PSR also plays an essential role in ensuring compliance with regulatory and billing requirements by assisting patients with necessary forms and educating them about financial assistance opportunities.
To succeed as a Patient Service Representative at Intermountain Health, candidates should possess excellent communication skills, professional etiquette, and a commitment to confidentiality and customer service excellence. This role requires proficiency in computer skills for data entry and electronic medical record management along with the ability to multitask efficiently in a fast-paced clinical environment. The position also demands strong critical thinking, situational awareness, and cash management capabilities. Physical requirements include the ability to see and read documentation clearly, engage in frequent verbal communication, perform manual dexterity tasks such as typing, and occasionally assist patients physically within the clinic.
Intermountain Health provides an inclusive workplace where personal and professional development is encouraged through ongoing training and engagement with updated protocols and workflows. The organization’s culture supports caregivers' mind, body, and spirit wellness, ensuring the provision of resources and benefits that promote health, security, and community connection. By joining Intermountain Health as a Patient Service Representative, you will play an integral role in driving patient satisfaction and contributing to a healthcare system that genuinely cares for its patients and caregivers alike.
Job Requirements
- Six months of customer service experience involving interactions with customers
- demonstrated basic computer skills involving word processing and data entry
- professional manner and strong interpersonal and communication skills
- ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- ability to protect privacy, confidentiality, and protected health information (PHI) of patients, members, and caregivers
Job Qualifications
- Six months of customer service experience involving interactions with customers
- demonstrated basic computer skills involving word processing and data entry
- professional manner and strong interpersonal and communication skills
- ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- ability to protect privacy, confidentiality, and protected health information (PHI) of patients, members, and caregivers
- one year of customer service experience involving interactions with customers in person and by phone preferred
- billing and collections experience preferred
- computer literacy in using electronic medical records (EMR) systems and other relevant software preferred
- high school diploma or GED preferred
- multilingual preferred
Job Duties
- Provides courteous and professional connections with patients over the phone, in person or via secure messaging
- resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care
- documents all phone calls accurately and completely in the electronic medical record (EMR)
- schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations
- registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system
- obtains copies of insurance cards, forms of ID, and signatures on all required forms
- assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
- scans necessary paperwork and educates patient on financial assistance
- proactively requests payments from patients on current and past medical services
- receives and processes those payments following appropriate procedures for handling payments
- stays current on role/responsibilities, updates etc. to ensure the highest standard of performance is achieved
Job Criteria
Experience
No experience required
Job Location
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