Patient Service Representative- Concierge Medicine Streeterville
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Job Description
Northwestern Medicine Healthcare Corporation (NMHC) is a leading healthcare organization committed to delivering exceptional patient care and advancing medical research and education. As part of Northwestern Medicine, NMHC upholds a strong mission to provide high-quality, compassionate healthcare to diverse communities through innovation and collaboration. The organization values integrity, respect, and excellence, ensuring every patient and guest experiences outstanding service and personalized attention during their healthcare journey. NMHC’s commitment to maintaining ethical standards is reflected in its adherence to a comprehensive Code of Ethics and Corporate Compliance Program. This focus ensures transparency, accountability, and the highest levels of professional conduct across... Show More
Job Requirements
- High school diploma or GED equivalent
- Zero (0) to two (2) years experience in a customer service position
- Ability to provide exemplary customer service
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to handle confidential patient information with discretion
- Willingness to work full-time
- Ability to float between departments as necessary
Job Qualifications
- High school diploma or GED equivalent
- Zero (0) to two (2) years experience in a customer service position
- Bachelor’s degree preferred
- Previous experience in a healthcare setting preferred
- Working knowledge of medical terminology preferred
- Bilingual preferred
Job Duties
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
- Completes check-in/out functions as directed
- Confirms and updates patient identification and demographic/insurance information
- Completes patient registration as needed
- Obtains patient consents/authorizations
- Collects co-payments, past due balances and point of service payments
- Posts payments, process billing information and perform "end of day" cash drawer closing
- Keeps waiting area clean and comfortable
- Informs patients of any delays or changes in appointment status
- Schedules appointments as necessary
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
- May perform other duties as assigned
Job Location
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