Patient Service Representative- Concierge Medicine Streeterville

The Patient Service Representative role at NMHC is vital in supporting outpatient service areas by managing the front desk operations related to patient appointments. This full-time position plays a crucial part in enhancing the patient experience by facilitating efficient check-in and check-out processes, verifying patient identity, and collecting necessary demographic and insurance information. The Patient Service Representative also handles financial transactions such as co-payments and outstanding balances, along with posting payments and processing billing details. Candidates in this role are expected to maintain a welcoming and comfortable environment in waiting areas while providing patients timely updates regarding appointment statuses or delays.

This position demands exemplary customer service skills and effective communication to engage with patients and guests in a respectful and supportive manner. Patient Service Representatives may be required to float between Immediate Care Clinics or other departments as needed, demonstrating flexibility and teamwork. NMHC encourages a work culture focused on continuous learning, equal opportunity, and personal growth, providing employees with access to a broad range of benefits that cater to physical, emotional, and financial well-being. This environment helps Patient Service Representatives thrive in their roles and make a meaningful impact on the patient-centered care approach that defines Northwestern Medicine.Show Less