Patient Service Representative- Concierge Medicine Streeterville
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Job Description
Northwestern Medicine Healthcare Corporation (NMHC) is a leading healthcare organization committed to delivering exceptional patient care and advancing medical research and education. As part of Northwestern Medicine, NMHC upholds a strong mission to provide high-quality, compassionate healthcare to diverse communities through innovation and collaboration. The organization values integrity, respect, and excellence, ensuring every patient and guest experiences outstanding service and personalized attention during their healthcare journey. NMHC’s commitment to maintaining ethical standards is reflected in its adherence to a comprehensive Code of Ethics and Corporate Compliance Program. This focus ensures transparency, accountability, and the highest levels of professional conduct across all operations.Show More
The Patient Service Representative role at NMHC is vital in supporting outpatient service areas by managing the front desk operations related to patient appointments. This full-time position plays a crucial part in enhancing the patient experience by facilitating efficient check-in and check-out processes, verifying patient identity, and collecting necessary demographic and insurance information. The Patient Service Representative also handles financial transactions such as co-payments and outstanding balances, along with posting payments and processing billing details. Candidates in this role are expected to maintain a welcoming and comfortable environment in waiting areas while providing patients timely updates regarding appointment statuses or delays.
This position demands exemplary customer service skills and effective communication to engage with patients and guests in a respectful and supportive manner. Patient Service Representatives may be required to float between Immediate Care Clinics or other departments as needed, demonstrating flexibility and teamwork. NMHC encourages a work culture focused on continuous learning, equal opportunity, and personal growth, providing employees with access to a broad range of benefits that cater to physical, emotional, and financial well-being. This environment helps Patient Service Representatives thrive in their roles and make a meaningful impact on the patient-centered care approach that defines Northwestern Medicine.Show Less
This position demands exemplary customer service skills and effective communication to engage with patients and guests in a respectful and supportive manner. Patient Service Representatives may be required to float between Immediate Care Clinics or other departments as needed, demonstrating flexibility and teamwork. NMHC encourages a work culture focused on continuous learning, equal opportunity, and personal growth, providing employees with access to a broad range of benefits that cater to physical, emotional, and financial well-being. This environment helps Patient Service Representatives thrive in their roles and make a meaningful impact on the patient-centered care approach that defines Northwestern Medicine.Show Less
Job Requirements
- High school diploma or GED equivalent
- Zero (0) to two (2) years experience in a customer service position
- Ability to provide exemplary customer service
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to handle confidential patient information with discretion
- Willingness to work full-time
- Ability to float between departments as necessary
Job Qualifications
- High school diploma or GED equivalent
- Zero (0) to two (2) years experience in a customer service position
- Bachelor’s degree preferred
- Previous experience in a healthcare setting preferred
- Working knowledge of medical terminology preferred
- Bilingual preferred
Job Duties
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
- Completes check-in/out functions as directed
- Confirms and updates patient identification and demographic/insurance information
- Completes patient registration as needed
- Obtains patient consents/authorizations
- Collects co-payments, past due balances and point of service payments
- Posts payments, process billing information and perform "end of day" cash drawer closing
- Keeps waiting area clean and comfortable
- Informs patients of any delays or changes in appointment status
- Schedules appointments as necessary
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
- May perform other duties as assigned
Job Location
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