Patient Service Representative

Blue Bell, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Benefits

Full time benefit-eligibility with benefits beginning the first of the month after starting

Choice of multiple medical insurance plans to best meet your needs

401(k) matching

generous PTO offering with additional time off for volunteering

access to Axia providers at little to no cost through Axia’s medical insurance

Axia-paid life insurance, short-term and long-term disability

Free counseling for colleagues and family members, including parents and parents-in-law

Job Description

Axia Women’s Health is a distinguished and rapidly growing healthcare organization recognized as a Great Place to Work for four consecutive years. The company’s mission centers on leading the improvement of women’s health through a network of compassionate and connected women’s health centers located across New Jersey, Pennsylvania, Indiana, and Kentucky. Axia Women’s Health encompasses a broad spectrum of specialized services, including OB/GYN physicians, breast health centers, high-risk pregnancy centers, laboratories, urogynecology care, and fertility centers. This extensive network is geared toward providing personalized, high-quality care designed to empower women to live healthier and happier lives. The organization’s steadfast commitment... Show More

Job Requirements

High school diploma or equivalent
Medical receptionist or patient service representative experience preferred but not required
Ability to multitask and work in a fast-paced environment
Excellent customer service skills including written and verbal communication
Compassionate and empathetic attitude towards patients
Strong time management skills
Proven ability to work collaboratively within a team environment
Highly adaptable and willing to work a flexible schedule and provide coverage at satellite locations as needed

Job Qualifications

High school diploma or equivalent
Medical receptionist or patient service representative experience preferred but not required
Excellent customer service skills including written and verbal communication
Ability to multitask and work in a fast-paced environment
Compassionate and empathetic attitude towards patients
Strong time management skills with the ability to prioritize tasks and patients efficiently
Proven ability to work collaboratively within a team environment
Highly adaptable and able to adjust to changing priorities and conditions
Willingness to work a flexible schedule and provide coverage at satellite locations as needed

Job Duties

Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area
Notify appropriate personnel to meet and escort patients to the exam room
Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed
Retrieve and appropriately route any messages from the answering service
Courteously screen solicitors for relevance to care center's needs
Perform registration functions for new or existing patients and activate patient files
Effectively collect and record copayments as required
Verify patient insurance eligibility and clearly communicate benefit limitations
Assist with scheduling patient appointments and follow-up visits
Ensure accurate and detailed documentation of patient encounters
Provide additional support to patients and medical staff as needed
Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations
Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA)
Adhere to practice policies, procedures, and protocols
Participate in team meetings and contribute to quality improvement initiatives
Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities
Uphold high standards of ethical behavior, integrity, and professionalism
Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives
Other duties as assigned

Job Location

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