Patient Service Rep - Concierge Internal Medicine

Endeavor Health is a fully integrated healthcare delivery system dedicated to providing accessible, high-quality, and community-focused medical care. Serving over 4.2 million residents across six counties in northeast Illinois, Endeavor Health is one of the leading healthcare providers in the region. The organization encompasses more than 300 ambulatory care locations and eight acute care hospitals, including Edward in Naperville, Elmhurst, Evanston, Glenbrook in Glenview, Highland Park, Northwest Community in Arlington Heights, Skokie, and Swedish in Chicago. All these hospitals have earned the prestigious Magnet designation for nursing excellence, underscoring the commitment to superior patient care and clinical outcomes. Endeavor Health employs over 25,000 team members and supports more than 6,000 physicians who work collaboratively to deliver transformative patient experiences and expert healthcare services close to home.

At Endeavor Health, the organizational culture centers on connection, belonging, and professional growth. The system promotes a collaborative work environment where each team member's unique skills and experiences contribute to delivering safe, seamless, and patient-centered care. As an employer, Endeavor Health is committed to fostering diversity, equity, and inclusion, ensuring a welcoming workplace that supports career advancement and continuous learning. The company's mission is to help everyone in their communities be their best, a goal achieved through comprehensive services, high standards of care, and unwavering support for their workforce.

The full-time Patient Service Representative (PSR) role is based at the 120 Spalding Drive, MOB 2 location in Naperville. Offering competitive hourly wages ranging from $18.38 to $26.65 depending on experience and expertise, the position requires a 40-hour work week with specific weekday hours: Monday from 7:30 a.m. to 4:30 p.m., Tuesday through Thursday from 7:30 a.m. to 4:00 p.m., and Friday from 7:30 a.m. to 3:30 p.m. This role does not require travel.

As a Patient Service Representative, you will play a vital role in supporting the hospital's revenue cycle by managing patient registrations for inpatient, outpatient, emergency room, immediate care, and same-day surgery patients. Under general supervision and in alignment with established policies and procedures, you will ensure pre-registration, registration, order management, charge capture, cash collection functions, and related medical information systems are handled accurately and efficiently. Your responsibilities include gathering, analyzing, and recording patient demographic, insurance, financial, and clinical information from multiple sources. You will also verify third-party eligibility, apply medical necessity codes, and engage with patients and their families to clarify hospital revenue cycle expectations and facilitate payments. This role is essential in maintaining accurate financial records while delivering excellent customer service to meet patient needs.

The ideal candidate for this position will have a high school diploma or GED, with an associate degree in business administration or management being preferred. You should have at least two years of experience in registration, scheduling, patient accounts, cash collections, or customer service within a healthcare setting. Proficiency in office equipment operation, Microsoft Office Suite, and strong data entry and keyboarding skills are essential. Knowledge of health insurance policies, medical terminology, and anatomy will assist you in performing your duties effectively. Bilingual skills are a plus, as they enhance communication with a diverse patient population. If selected for off-site duties, a valid driver's license and proof of automobile liability coverage will be required.

Working at Endeavor Health offers numerous benefits designed to support your professional growth and personal well-being. These include career advancement opportunities through career pathways, a variety of medical, dental, pet, and vision insurance options, tuition reimbursement, free parking, wellness program savings plans, health savings account options, retirement plans with company match, paid time off, holiday pay, and community involvement programs. Endeavor Health values its employees and strives to create an inclusive environment where everyone can thrive and achieve excellence together. The organization is also compliant with federal regulations regarding equal opportunity employment and reasonable accommodation for individuals with disabilities.