PATIENT SERVICE COORDINATOR II

The US Oncology Network is actively seeking a dedicated Patient Services Coordinator to join the team at Texas Oncology, an esteemed leader in community-based cancer care. This opportunity is available at the Texas Breast Specialists clinic located at 1826 Point West Parkway in Amarillo, Texas. The position is full-time, offering a standard workweek from Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is flexible to accommodate candidates at various experience levels whether Level 1, Level 2, or Senior, reflecting their relevant work history and expertise in patient services.

Texas Oncology is the largest community oncology provider in the United States, boasting around 530 providers across more than 280 locations throughout Texas. Since its inception, the organization has been committed to pioneering accessible, high-quality cancer care close to patients' homes. This focus on community-based care aims to enable patients to receive battling cancer with the essential support of family and friends nearby. The mission of Texas Oncology emphasizes utilizing advanced technology and research to deliver evidence-based cancer care that drives more breakthroughs and victories for patients. The organization treats nearly half of all Texans diagnosed with cancer each year, underscoring its significant role in the healthcare landscape.

The US Oncology Network itself is one of the nation's largest networks of community-based oncology physicians, dedicated to advancing cancer care through a sustainable and technologically empowered system supported by McKesson Corporation. This collaboration is focused on improving the quality, science, and technology of patient care delivery throughout the country.

As a Patient Services Coordinator within this network, you will play a crucial role in patient interaction and administrative support. The primary responsibility is to provide a welcoming and professional front-office experience for patients and their families. This involves greeting and registering patients promptly, scheduling appointments efficiently, and maintaining clear communication between patients and clinical staff. Managing incoming communications through phone and in-person inquiries is another vital aspect of the role, ensuring messages are relayed effectively and appointments are coordinated seamlessly.

This multifaceted position requires adherence to strict confidentiality and compliance standards, including the US Oncology Compliance Program, HIPAA regulations, and internal codes of ethics and business standards. The Patient Services Coordinator is also tasked with handling patient paperwork, updating demographic and insurance information accurately, collecting co-pays, and providing necessary appointment details. Beyond administrative duties, maintaining an organized and comfortable clinic environment is part of the daily responsibilities.

The diversity of duties ensures that this role is integral to the smooth operation of the clinic and the quality of patient experience. Candidates who thrive in dynamic, patient-focused healthcare settings with strong organizational and communication skills will find this position rewarding. The job is designed to evolve with experience, offering different levels of engagement and responsibility based on the candidate's background and performance.