You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Patient Service Associate - Duke Eye Center of Winston Salem
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
flexible scheduling
Job Description
Duke Health is a renowned healthcare organization known for its commitment to compassionate care and advancing health across communities. With a mission to improve the lives of patients, their families, and the broader community, Duke Health integrates cutting-edge technology, expert clinical care, and innovative research to deliver superior healthcare services. They operate through a network of over 110 primary and specialty outpatient clinics throughout North Carolina, ensuring that specialized healthcare is accessible to a wide population. This organization values collaboration and innovation, fostering a community that thrives on diverse perspectives and experiences for collective success.
The role of Patient Serv... Show More
The role of Patient Serv... Show More
Job Requirements
- Knowledge of basic grammar and mathematical principles
- minimum of one year experience in direct patient or public service
- ability to coordinate multiple tasks efficiently
- high school education or equivalent
- effective communication skills
- ability to work collaboratively in a healthcare environment
Job Qualifications
- High school diploma or equivalent
- minimum one year of experience in direct patient or public service, preferably in healthcare
- effective multitasking and coordination skills
- familiarity with Microsoft Office and electronic health record systems preferred
- strong communication and customer service skills
- ability to maintain patient confidentiality and professionalism
Job Duties
- Check-in patient upon arrival in the practice
- identify correct patient information in Maestro Care
- verify patient demographic data
- edit Maestro Care as needed
- accurately identify the appropriate account for patient visit
- present and educate patients on required forms and obtain signature as required by policy and procedure
- completes all Maestro Care check-in files and manage all appropriate alerts
- imprint all patient specific chart documents and requisition/transmittal documents
- copy, file and distribute insurance cards as indicated by procedure
- coordinate all labs/procedures as requested
- maintain private physician office charts
- adhere to cash collection policies and procedures
- responsible for petty cash collections bag and daily deposit
- collect and post co-payments and balances on accounts due
- explain billing to patients according to PRMO credit and collection policies
- determine the amount of cash to be collected based on insurance plan
- check-out patients
- make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures
- monitor DAR to ensure patient have been scheduled for follow up
- answer telephone, take and deliver messages to physicians, nurses and others
- report obtained medical information from patients and referring physicians accurately, completely and timely
- disseminate messages according to practice communication standards
- responsible for reviewing and following up on after hour phone call reports
- labeling external documents that need to be scanned into EMR
- monitor providers’ schedules for needed clinic adjustments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: