Patient Service Associate - Duke Eye Center of Winston Salem

Winston-Salem, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

flexible scheduling

Job Description

Duke Health is a renowned healthcare organization known for its commitment to compassionate care and advancing health across communities. With a mission to improve the lives of patients, their families, and the broader community, Duke Health integrates cutting-edge technology, expert clinical care, and innovative research to deliver superior healthcare services. They operate through a network of over 110 primary and specialty outpatient clinics throughout North Carolina, ensuring that specialized healthcare is accessible to a wide population. This organization values collaboration and innovation, fostering a community that thrives on diverse perspectives and experiences for collective success.

The role of Patient Service Associate at Duke Health Integrated Practice in Winston Salem, NC, offers an exciting opportunity to be part of a dynamic healthcare team. This regular full-time position is located at the Duke Eye Center of Winston Salem, where the candidate will be pivotal in ensuring smooth daily clinical operations. The Patient Service Associate is responsible for a variety of clerical and customer service duties including patient identification, check-in and check-out processes, charge posting, cash management, appointment scheduling, and medical document management. This role demands a high degree of accuracy and efficiency as it directly impacts patient experience and clinic workflow.

In addition to administrative responsibilities, the Patient Service Associate plays a crucial role in managing patient interactions by educating patients on necessary forms and billing procedures, collecting co-payments, and handling petty cash. The position also requires managing communications within the practice by answering phones, distributing messages, and coordinating referrals and ancillary scheduling. The job ensures that all patient demographic data is accurately verified and updated in the Maestro Care system, enhancing data integrity for clinical decision-making.

Working at Duke Health means being part of an institution committed to equity and inclusion, where every employee is valued regardless of age, gender, race, or background. The day shift, Monday-Friday schedule with no weekends or holidays makes this role particularly attractive to those seeking work-life balance. The workplace encourages continuous learning and provides opportunities for growth within a supportive environment. Additionally, the employee will be part of a community that appreciates physical and mental well-being, with accommodations made as needed to support diverse abilities. This comprehensive role at Duke Health is well-suited for individuals passionate about healthcare administration, compassionate patient service, and operational excellence within a prestigious health system.

Job Requirements

Knowledge of basic grammar and mathematical principles
minimum of one year experience in direct patient or public service
ability to coordinate multiple tasks efficiently
high school education or equivalent
effective communication skills
ability to work collaboratively in a healthcare environment

Job Qualifications

High school diploma or equivalent
minimum one year of experience in direct patient or public service, preferably in healthcare
effective multitasking and coordination skills
familiarity with Microsoft Office and electronic health record systems preferred
strong communication and customer service skills
ability to maintain patient confidentiality and professionalism

Job Duties

Check-in patient upon arrival in the practice
identify correct patient information in Maestro Care
verify patient demographic data
edit Maestro Care as needed
accurately identify the appropriate account for patient visit
present and educate patients on required forms and obtain signature as required by policy and procedure
completes all Maestro Care check-in files and manage all appropriate alerts
imprint all patient specific chart documents and requisition/transmittal documents
copy, file and distribute insurance cards as indicated by procedure
coordinate all labs/procedures as requested
maintain private physician office charts
adhere to cash collection policies and procedures
responsible for petty cash collections bag and daily deposit
collect and post co-payments and balances on accounts due
explain billing to patients according to PRMO credit and collection policies
determine the amount of cash to be collected based on insurance plan
check-out patients
make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures
monitor DAR to ensure patient have been scheduled for follow up
answer telephone, take and deliver messages to physicians, nurses and others
report obtained medical information from patients and referring physicians accurately, completely and timely
disseminate messages according to practice communication standards
responsible for reviewing and following up on after hour phone call reports
labeling external documents that need to be scanned into EMR
monitor providers’ schedules for needed clinic adjustments