PATIENT SERVER(FULL OR PART TIME)

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $15.00 - $16.00

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Benefits

Retirement Plan

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

voluntary benefits

Medical

Dental

Vision

Life insurance/ADD

Disability insurance

Commuter Benefits

Employee assistance program

flexible spending accounts

Job Description

TouchPoint Support Services is a division of Compass Healthcare, dedicated to serving patients, families, and visitors at Ascension Health hospitals across the United States. As part of Compass Group, a leading foodservice company known for its commitment to quality and innovation, TouchPoint focuses on delivering hospitality services that enhance the healing experience for patients. Their work spans food service, facilities, and patient support, creating meaningful moments that contribute to the overall well-being and satisfaction of those they serve. The company values a caring attitude, excellence, teamwork, and growth, fostering a supportive environment where employees can advance their careers while making a positive impact in healthcare settings.\n\nAt TouchPoint, we are currently seeking enthusiastic and compassionate individuals to join our team as Patient Servers at Ascension St. John in Tulsa, Oklahoma. This position offers flexible scheduling options including full-time and part-time roles, with shifts from 6:45 am to 6:45 pm, three days per week, including rotating weekends and holidays. Our Patient Servers play a vital role in the hospital food service team by ensuring patients receive nutritious and appealing meals tailored to their dietary needs. Responsibilities include taking menu selections, assembling and delivering trays, handling special requests, and conducting catering rounds to support patient satisfaction and comfort during their hospital stay. We prioritize thorough training, welcoming candidates from various customer service backgrounds such as hospital food service, fine dining, and retail. This role demands attention to detail, empathy, excellent communication skills, and the ability to work collaboratively with nursing staff to meet patients' dietary requirements and preferences. We offer competitive pay ranging from $15.00 to $16.00 per hour, comprehensive benefits, and opportunities for personal and professional development within a mission-driven organization focused on improving the health of the vulnerable. Join TouchPoint if you have a passion for serving others and the desire to be part of a team dedicated to making every patient’s experience better through exceptional hospitality and care.

Job Requirements

Hospital food service, customer service, fine dining, or retail experience preferred
ability to lift and/or move up to 100 pounds
availability to work full or part time with rotating weekends and holidays
ability to communicate effectively with patients and healthcare staff
willingness to comply with health and sanitation regulations and hospital policies
ability to perform physical tasks required for patient food service

Job Qualifications

Ability to lift and/or move up to 100 pounds
computer technical skills to operate hospital systems
excellent verbal and written communication skills

Job Duties

Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays
takes patients' menu selections prior to each meal
complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences
assembles trays according to patients' menu selections on tray tickets in a timely and accurate manner
interacts with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met
retrieves trays from patients' rooms
maintains accurate and current information for each patient on assigned units
assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered
communicates any patient related problems or concerns to appropriate personnel in a timely manner following departmental procedures
adheres to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures
complies with federal, state and local health and sanitation regulations and department sanitation procedures
maintains a clean, sanitary working environment
follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply
completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines
identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets
utilizes equipment in performing job functions according to department's safety procedures
follows facility and departmental safety policies and procedures to include incident reporting
follows facility and departmental infection control policies and procedures
follows the facility's protocols for Hazardous Materials and Waste Program
adheres to Emergency Preparedness Program and Life Safety Program
participates in drills, as appropriate
performs other duties as assigned