Patient Relations Specialist - Medical Call Center - Must live in Lexington area, full benefits, ...
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $31.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
401k
Paid Time Off
Paid holidays
Paid Maternity Leave
Optical Education Reimbursement
competitive base pay
Job Description
Retina Associates of Kentucky is a well-respected healthcare organization specializing in ophthalmology and retina care services. Located in Lexington, KY, the company prides itself on delivering exceptional eye care to its patients through a combination of advanced medical technology, experienced physicians, and a patient-focused approach. Retina Associates of Kentucky operates multiple sites and offers comprehensive retina treatments that address various ocular disorders, improving patients' quality of life with expert care and compassion. With a commitment to excellence and innovative treatment options, the organization is a leader in eye care in the region.
The Patient Relations Specialist role at Retina Associates of Kentucky is an integral part of the growing contact center team and is designed for individuals who possess strong communication and computer skills. This full-time position offers a hybrid remote work setup—training will be conducted in-office in Lexington, KY for a minimum of two months, after which the role transitions to remote work while still requiring local presence in Lexington for ease of access. The work hours fall within Monday through Friday, 7:30 am to 5:00 pm EST, with possible adjustments depending on operational needs.
As a Patient Relations Specialist, you will be the first point of contact for patients, providing a welcoming and professional communication experience that embodies the core values of Retina Associates of Kentucky. This role demands attentiveness to detail and efficiency in managing patient inquiries, scheduling appointments, and maintaining accurate records using NextGen and electronic medical records systems. Your ability to handle incoming calls promptly and proficiently will ensure that patients receive timely and helpful assistance, enhancing patient satisfaction and contributing to the overall effectiveness of the practice.
Aside from call handling and appointment scheduling, the specialist will coordinate efforts with team members to streamline workflow in the office, stay updated with site protocols and physician schedules, and adapt to changes proactively. The role offers a supportive environment, including access to a full benefits package such as medical, vision, dental, life insurance, paid time off, holidays, maternity leave, 401k with employer matching, and optical education reimbursement. Competitive base pay is also offered to ensure the position is accessible to qualified candidates seeking to grow their career in healthcare administration.
This position is ideal for individuals with experience in call centers, reception, or healthcare settings who are motivated, dependable, and passionate about delivering exceptional service to patients. The use of electronic medical records and NextGen software experience is preferred, but not mandatory for the right candidate willing to learn. Retina Associates of Kentucky values diversity and equal opportunity, welcoming applicants regardless of race, gender, sexual orientation, or veteran status. If you are a well-organized, team-player with a patient-friendly demeanor and strong interpersonal skills, this position offers a rewarding opportunity to join a dedicated healthcare team and make a meaningful impact on patient care.
The Patient Relations Specialist role at Retina Associates of Kentucky is an integral part of the growing contact center team and is designed for individuals who possess strong communication and computer skills. This full-time position offers a hybrid remote work setup—training will be conducted in-office in Lexington, KY for a minimum of two months, after which the role transitions to remote work while still requiring local presence in Lexington for ease of access. The work hours fall within Monday through Friday, 7:30 am to 5:00 pm EST, with possible adjustments depending on operational needs.
As a Patient Relations Specialist, you will be the first point of contact for patients, providing a welcoming and professional communication experience that embodies the core values of Retina Associates of Kentucky. This role demands attentiveness to detail and efficiency in managing patient inquiries, scheduling appointments, and maintaining accurate records using NextGen and electronic medical records systems. Your ability to handle incoming calls promptly and proficiently will ensure that patients receive timely and helpful assistance, enhancing patient satisfaction and contributing to the overall effectiveness of the practice.
Aside from call handling and appointment scheduling, the specialist will coordinate efforts with team members to streamline workflow in the office, stay updated with site protocols and physician schedules, and adapt to changes proactively. The role offers a supportive environment, including access to a full benefits package such as medical, vision, dental, life insurance, paid time off, holidays, maternity leave, 401k with employer matching, and optical education reimbursement. Competitive base pay is also offered to ensure the position is accessible to qualified candidates seeking to grow their career in healthcare administration.
This position is ideal for individuals with experience in call centers, reception, or healthcare settings who are motivated, dependable, and passionate about delivering exceptional service to patients. The use of electronic medical records and NextGen software experience is preferred, but not mandatory for the right candidate willing to learn. Retina Associates of Kentucky values diversity and equal opportunity, welcoming applicants regardless of race, gender, sexual orientation, or veteran status. If you are a well-organized, team-player with a patient-friendly demeanor and strong interpersonal skills, this position offers a rewarding opportunity to join a dedicated healthcare team and make a meaningful impact on patient care.
Job Requirements
- High school diploma or GED equivalent required
- Favorable result on background check required
- Must be able to provide proof of identity and right to work in the United States
- Minimum of 1-3 years related experience in a call center or as a receptionist preferred
- Healthcare experience preferred
- Prior experience with NextGen software or other EMR is preferred
- Be helpful and courteous and display strong communication and interpersonal skills
- Must be a well-organized team-player with great attention to detail
- Motivated and dependable with a patient friendly personality
- Demonstrates superior computer skills
Job Qualifications
- High school diploma or GED equivalent
- Minimum of 1-3 years related experience in a call center or as a receptionist preferred
- Healthcare experience preferred
- Prior experience with NextGen software or other EMR preferred
- Be helpful and courteous and display strong communication and interpersonal skills
- Must be a well-organized team-player with great attention to detail
- Motivated and dependable with a patient friendly personality
- Demonstrates superior computer skills
Job Duties
- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
- Appropriately schedule patient appointments in NextGen based on physician preferences
- Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals
- Coordinate work efforts with other team members to achieve an efficient work flow within the office
- Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients
- Perform other office duties as assigned by manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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