Patient Registration Rep

Community Family Health Center (CFHC) is a reputable healthcare provider committed to delivering exceptional and comprehensive medical services to diverse populations. CFHC operates as a patient-centered medical home, emphasizing quality care, patient satisfaction, and community outreach. Known for their dedication to meeting the medical needs of underserved communities, CFHC integrates advanced technology such as electronic medical records and patient portals to enhance their service delivery and ensure seamless healthcare experiences. Their commitment to compliance with healthcare regulations such as HIPAA, Joint Commission standards, and sliding fee scales reflects their dedication to ethical and accessible healthcare for all patients.

The Patient Registration Representative at CFHC plays a pivotal role as the first point of contact for patients entering the clinic. This position, classified as non-exempt and reporting directly to the Health Center Administrator, is vital in fostering efficient patient flow and establishing a welcoming environment. The representative's duties include greeting patients, registering them in various electronic medical record (EMR) systems, verifying insurance eligibility, and managing financial collections in accordance with CFHC's sliding fee scale. This role requires strong teamwork, outstanding communication skills, and a passion for customer service to contribute positively to the overall patient experience.

In addition to handling patient data such as demographics, occupational, educational, and financial information, the Patient Registration Representative is responsible for maintaining accurate records, balancing end-of-day financial transactions, and supporting community outreach programs. Their ability to effectively coordinate scheduling and billing applications ensures the clinic operates smoothly and maintains compliance with healthcare guidelines. Candidates must exhibit organizational skills, interpersonal adeptness, and the flexibility to perform various office functions while upholding a professional appearance. The role also demands adaptability to diverse patient populations, including bilingual capabilities in English and Spanish or Creole, enhancing accessible communication.

This role is essential within the healthcare team at CFHC, emphasizing quality patient care, privacy, and legal compliance. Working collaboratively with medical and dental service areas, the Patient Registration Representative also participates in mandatory meetings and assists with reports as needed by management. The position involves some physical activity, including sitting, standing, walking, and occasional lifting. CFHC encourages applicants who are passionate about healthcare administration and exemplary patient service to join their dedicated team and contribute to the center’s mission of providing quality healthcare in a supportive environment.