Patient Navigator

The Ohio State University Wexner Medical Center is a world-renowned academic medical center, dedicated to advancing health and well-being by providing exemplary patient care, innovative research, and comprehensive education. As a key component of The Ohio State University, the Wexner Medical Center emphasizes collaboration and excellence in serving diverse patient populations through cutting-edge clinical services and community engagement. The Center is committed to fostering an environment where patients receive timely, coordinated care within a supportive setting, contributing to superior health outcomes. Employing a highly skilled and compassionate team, it seeks to uphold the university's mission to improve lives through patient-centered services and transformative medical expertise.

The Patient Navigator role within the Health System Shared Services Department Patient Facilitated Services program is a pivotal position at The Ohio State University Wexner Medical Center. The Patient Navigator is responsible for delivering outstanding customer service by managing and coordinating care for targeted patient populations in an expedited, personalized, and innovative manner. Serving as a vital link between patients and the medical center, the Patient Navigator supports individuals before, during, and after their encounter with the health system to ensure seamless access to services. This position demands a high level of interpersonal skill, a strong service orientation, and the ability to handle complex healthcare navigation tasks effectively.

The Patient Facilitated Services program aims to maintain and deepen relationships with those who actively support the mission of Ohio State and to create beneficial connections that impact patients' lives positively. The Patient Navigator acts as a coordinator of the healthcare concierge program, facilitating ambulatory care, patient visits, and addressing various patient needs with excellence in service delivery. Additionally, the role involves participating in the entire spectrum of Patient Facilitated Services responsibilities, transferring knowledge within the team, and leveraging staff resources to optimize patient engagement.

Strategically, the Patient Navigator position serves multiple functions beyond patient care coordination; it is intricately linked with Ohio State’s business and fundraising initiatives. This role liaises with the Ohio State Office of Development to manage grateful patient stewardship at the principal and major donor levels, and collaborates with the Office of Government Relations along with other external offices. This ambassadorial position represents Ohio State’s commitment to exceptional service and relationship management, acting as a key contact for unique patient audiences and contributing to the university’s overarching goals.

The role is based at University Hospital - Doan Hall, involves a regular full-time schedule with varying shifts, and requires a candidate ready to engage in a dynamic and rewarding healthcare environment. Candidates will be required to complete a background check and may need to undergo a drug screen or physical examination after an offer is made. The Ohio State University values diversity and inclusion, ensuring equal opportunity employment for veterans, individuals with disabilities, and all qualified candidates. The position offers a robust benefits package reflecting the Center’s commitment to employee welfare and professional growth.