Patient Intake Coordinator

Rochester, NY, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $24.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan with company match

Paid Time Off

Paid holidays

Continuous training and professional development

Job Description

ClearChoice Dental Implant Centers is a nationally recognized leader in dental implant solutions, committed to transforming lives through advanced dental care. As a part of TAG - The Aspen Group, ClearChoice operates over 100 locations nationwide and has restored more than 100,000 smiles. The company is dedicated to providing exceptional patient care in a supportive, patient-focused environment. ClearChoice is known for its mission-driven culture that encourages collaboration, professional growth, and a commitment to helping patients achieve their best smiles. With a predictable Monday through Friday schedule and no weekend work, ClearChoice offers an excellent work-life balance for its employees.

The Patient Intake Coordinator at ClearChoice Dental Implant Centers plays a pivotal role as the first point of contact for patients. This full-time position offers a competitive hourly wage between $20.00 and $24.00, plus quarterly performance-based bonuses, reflecting the company's commitment to rewarding dedication and excellence. The Coordinator ensures every patient experiences a smooth and welcoming journey from their initial visit through to the completion of their treatment plan. Responsibilities include managing patient intake forms, scheduling appointments, handling communications with professionalism and empathy, and maintaining operational efficiency through accurate data entry and calendar management. The position requires excellent organizational skills and the ability to multitask effectively in a fast-paced, patient-centric environment.

Employees at ClearChoice benefit from comprehensive healthcare coverage, including medical, dental, and vision benefits, as well as access to a 401(k) retirement plan with company match. The company promotes ongoing professional development through continuous training, ensuring team members stay current on best practices and enhance their skills. ClearChoice's team-oriented environment fosters flexibility and support, enabling employees to thrive and grow alongside the company. Joining ClearChoice means being part of a respected brand that values each individual's contribution and dedication to improving patients' lives through advanced dental implant procedures.

Job Requirements

High school diploma or equivalent
Prior experience in dental or medical office environment preferred
Strong communication and organizational skills
Ability to multitask and manage time effectively
Proficiency with basic computer systems and digital recordkeeping
Professionalism and empathy in patient interactions
Ability to work full-time with a Monday through Friday schedule, no weekends
Flexibility to assist in various administrative tasks as needed

Job Qualifications

Excellent organization and multitasking abilities with strong communication skills
Prior dental or medical office experience preferred
Experience in patient admissions, scheduling, or treatment planning preferred
Professional demeanor and ability to thrive in a fast-paced, patient-centric environment
Basic computer proficiency and comfort with digital record systems
A team-oriented mindset with flexibility to support colleagues when needed

Job Duties

Serve as the ambassador for the patient experience, ensuring every patient feels valued and supported
Manage the patient intake process, including completion of electronic or paper forms and accurate data entry
Coordinate and schedule appointments, ensuring smooth workflow between clinical and administrative teams
Greet patients warmly, manage check-in/check-out, and maintain a professional, welcoming environment
Monitor patient wait times and partner with the General Manager to ensure a seamless experience
Answer and direct all incoming calls with professionalism and empathy
Maintain and update the Center’s calendar to optimize operational efficiency
Order and organize patient materials as needed
Scan and upload documents into patient records
Assist with outgoing shipments and general office organization
Perform other duties as needed to support the Center’s success