Patient Housing Office Agent I

The Alaska Native Tribal Health Consortium (ANTHC) is a leading non-profit Tribal health organization dedicated to addressing the distinctive health needs of Alaska Native and American Indian communities throughout Alaska. As the largest and most comprehensive Tribal health system in the United States, ANTHC serves over 171,000 Alaska Native and American Indian individuals. The organization operates in partnership with various Tribal health organizations within the Alaska Tribal Health System to deliver world-class healthcare services. These services encompass a broad spectrum, including comprehensive medical care at the Alaska Native Medical Center (ANMC), preventative and wellness programs, disease research, provider training specific to rural areas, and infrastructure support such as rural water and sanitation systems construction. ANTHC is also recognized as Alaska's second-largest health employer, with a diverse workforce exceeding 3,100 employees who are committed to offering exceptional health services across the nation’s largest state.

ANTHC’s vision is clear and impactful: to ensure Alaska Native people become the healthiest people in the world. This vision drives their commitment to providing exemplary health services, with a comprehensive employee benefits package that supports the wellness and professional growth of their staff. Benefits include medical insurance through the Federal Employee Health Benefits Program, cost-share dental and vision insurance, retirement contributions, paid time off, paid parental leave, disability and life insurance coverage, flexible spending accounts, on-site childcare, employee assistance programs, and various professional development opportunities.

The role of the Patient Housing Office Agent at ANTHC is multifaceted and crucial in supporting patients and guests who utilize the housing facilities at ANMC, Quyana House, and SpringHill Suites University Lake during their medical visits. This position operates under various levels (I-IV), each with increasing responsibilities but unified in the goal to deliver exceptional service and support to patients and their families. The Office Agent acts as the primary contact for guests, assisting with check-in and confirming lodging arrangements, answering general lodging inquiries, and helping guests navigate Medicaid lodging accommodations and the ANTHC campus. Close collaboration with clinical departments ensures that patient housing reservations are accurate and align with medical needs.

Key responsibilities include operating the front desk in accordance with ANTHC policies, providing attentive and courteous service, confirming reservations, and facilitating daily lodging logistics. The role requires communication with case managers and healthcare organizations to coordinate travel, lodging, and transportation related to patient appointments. Agents also manage meal card issuance, room assignments, and key security, while coordinating with housekeeping, food services, security, and partner organizations like Ronald McDonald House.

More advanced levels of the role involve training new staff, managing property management software, performing night audits, leading quality assurance inspections, handling emergency and urgent requests, and serving as airport liaisons to ease patient arrivals and transportation. The position requires a comprehensive understanding of Medicaid processes, health privacy laws such as HIPAA, customer service best practices, and proficiency with multiple software systems including SharePoint, AFHCAN, Cerner, and Maestro.

The Patient Housing Office Agent role is essential to ANTHC’s mission of supporting Alaska Native and American Indian patients holistically. It combines hospitality, administrative precision, and empathetic patient interaction to ensure that every guest’s stay is comfortable and meets the unique requirements of their medical journey. This employment opportunity requires flexibility to work weekends, holidays, and rotating on-call schedules, and offers a competitive benefits package to support employee well-being and career development. Joining ANTHC means being part of a dedicated team that values cultural knowledge, compassionate service, and operational excellence in one of the most unique healthcare environments in the country.