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Patient Growth Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.50 - $38.82
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
retirement savings options
wellness programs
Employee assistance program

Job Description

Oak Street Health is a leading healthcare company dedicated to providing personalized and high-quality care to Medicare seniors. As part of the growing network committed to simplifying health care, Oak Street Health focuses on creating a compassionate and connected experience for every patient. The organization is passionate about making healthcare more accessible and convenient by working directly within communities to support older adults in managing their health and wellness. Oak Street Health partners with CVS Health, a renowned healthcare company recognized for innovation, accountability, and commitment to safety and quality, to expand its reach and impact across various regions.

The Outreach Executive I role at Oak Street Health is a vital position aimed at engaging Medicare seniors and encouraging them to become patients of Oak Street Health. The Outreach Executive (OE) works through community engagement, relationship-building, and effective communication strategies to increase patient growth within their assigned territory. This full-time position requires proactive outreach that includes prospecting, attending community events, hosting marketing initiatives, and nurturing leads through various communication channels.

This role involves close collaboration with Outreach Managers, Outreach Directors, and Community Relationship Managers to strategize and implement efforts for lead generation and patient enrollment. Outreach Executives are essential to the company's mission of simplifying healthcare by fostering meaningful relationships and ensuring seniors have access to the exceptional care Oak Street Health provides. Paying close attention to community needs, the OE must be an adaptable and strategic communicator who can handle obstacles and maintain ongoing engagement with prospective patients.

The pay range for this position ranges from $18.50 to $38.82 per hour, reflecting the candidate's experience, education, and geographical location. Additionally, this role is eligible for bonuses, commissions, or short-term incentive programs on top of the base pay. The position expects a standard 40-hour work week with full-time employment status.

Oak Street Health offers a comprehensive benefits package supporting physical, emotional, and financial well-being, including medical, dental, vision coverage, paid time off, retirement plans, wellness programs, and more. This package demonstrates the company’s dedication to creating a supportive and inclusive work environment where colleagues feel valued and motivated to contribute to the organization's mission.

Candidates selected to join Oak Street Health will play a crucial role in advancing healthcare access and building trusted relationships within the community. The Outreach Executive should be personable, capable of connecting quickly and influencing individuals, capable of managing multiple priorities effectively, and thrive in a team-oriented environment. Fluency in additional languages spoken by local communities, such as Spanish, Polish, or Russian, is highly beneficial and reflects the company’s commitment to cultural competence and inclusion.

Overall, this opportunity at Oak Street Health presents an exciting avenue for individuals passionate about healthcare outreach, sales, and community engagement to make a tangible difference in the lives of Medicare seniors, contributing to a larger movement towards thoughtful, patient-centered health services.

Job Requirements

  • High school diploma or equivalent
  • Previous sales or outreach experience preferred
  • Experience engaging with senior populations
  • Proficient with CRM and communication tools
  • Strong interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Must have US work authorization
  • Ability to handle multiple tasks simultaneously
  • Willingness to travel within assigned territory
  • Comfortable making cold calls and prospecting
  • Ability to maintain detailed records and follow up consistently

Job Qualifications

  • Ability to quickly connect and influence the right people
  • Comfortable with navigating external barriers to create a positive experience
  • Ability to manage priorities simultaneously
  • Team player and contributor to overall team effectiveness
  • Sales and/or healthcare experience a plus
  • Fluency in Spanish, Polish, Russian, or other languages spoken by local communities where necessary
  • US work authorization

Job Duties

  • Generating leads by effectively engaging Medicare senior community through event execution and local community outreach
  • Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
  • Prospecting and cold calling to prospects and new leads assigned to you, including leads from digital channels and other Outreach Executives
  • Nurturing prospective patients and prospecting for new patients via email, phone, and networking
  • Collaborating with Community Relationship Managers, other Outreach Executives, and Outreach Managers/Directors to drive lead generation with community members and Insurance Agents
  • Maintaining consistent touchpoints with prospects to continuously engage them and drive new patient growth
  • Capturing and recording customer information and sales activity into CRM and other business systems
  • Acting as point of contact for clinical and center teams regarding patient inquiries
  • Resolving concerns and complaints from prospects and patients by understanding issues or directing them to appropriate Oak Street employees
  • Performing other duties as assigned

Job Criteria

Experience

No experience required


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