Patient Financial Representative - Financial Services

Tyler, TX, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Life insurance

Job Description

CHRISTUS Health is a renowned healthcare system committed to delivering compassionate and high-quality medical services across multiple communities. Established with a mission to extend the healing ministry of Jesus Christ, CHRISTUS Health operates numerous hospitals, clinics, and health facilities, emphasizing patient-centered care, dignity, integrity, and excellence. With a strong presence nationwide, the organization combines advanced technology, healthcare expertise, and a dedicated team to ensure the best possible outcomes for its patients. Their core values—Dignity, Integrity, Compassion, Excellence, and Stewardship—guide their operations and service delivery, reinforcing their pledge to support holistic health and wellness in the communities they serve. CHRISTUS Health fosters a supportive and ethical work environment designed to empower employees, encourage professional growth, and maintain high standards of healthcare delivery. This full-time position within CHRISTUS Health's Revenue Cycle division offers a work schedule of five days per week, eight hours each day, providing a stable and consistent environment for growth and contribution to the health system's financial and operational success. The salary for this role is competitive within the industry and reflective of the candidate's qualifications and experience.

The role of Revenue Cycle Associate at CHRISTUS Health is pivotal to the effective management and support of patient account reconciliation and resolution activities. The associate serves as a key contributor to the Revenue Cycle division by handling support duties designed to maintain the integrity and efficiency of account processes. This position requires a proactive team player who can operate within a cooperative environment to maximize value delivery to internal stakeholders and external customers, including patients and payors. Responsibilities include ensuring that all revenue cycle functions are executed efficiently and meet or exceed organizational metrics. The associate must exhibit excellent ethical and professional conduct, adhering to CHRISTUS Health’s mission and values throughout their work.

This role involves diverse duties ranging from assembly, document handling, cash posting, to customer service. The associate must accurately manage patient and payer information, respond effectively to inquiries via various communication channels, and provide continuous reports on productivity, reimbursement, and payment issues to leadership. A comprehensive understanding of the revenue cycle and department standards is required, as well as compliance with all internal, payer, and government regulations. Furthermore, the associate supports broader departmental operations through administrative duties such as faxing, copying, mail distribution, and reception relief. The position demands meticulous attention to detail in cash posting and reconciliation, as well as a strong commitment to resolving account discrepancies ethically. Excellent communication skills are essential to address patient and insurance company concerns professionally and promptly, while maintaining the trust and respect of customers. This full-time position offers a meaningful opportunity for individuals seeking to grow their career within the healthcare revenue cycle domain at a respected and mission-driven organization.

Job Requirements

High school diploma or equivalent
1-3 years of relevant experience preferred
Post high school education preferred
General hospital A/R accounts knowledge preferred
Strong communication skills
Ability to perform administrative and clerical duties
Knowledge of patient account reconciliation and cash posting
Ability to handle inquiries and resolve account issues
Compliance with organizational and governmental regulations

Job Qualifications

High school diploma or equivalent
Post high school education preferred
1-3 years of relevant experience preferred
General hospital A/R accounts knowledge preferred
College education, previous insurance claims experience, or healthcare billing trade school education may be considered in lieu of formal hospital experience
Strong written and verbal communication skills
Ability to work cooperatively in a team environment
Understanding of revenue cycle processes
Proficient with documentation and data entry tasks

Job Duties

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics
Ensures PFS departmental quality and productivity standards are met
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Manages and maintains patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal or electronic correspondence
Develops and maintains working knowledge of all functions within the Revenue Cycle
Meets or exceeds customer expectations and requirements, and gains customer trust and respect