Patient Experience Manager 3

Sodexo is a global leader in quality of life services, dedicated to creating a better everyday experience for its customers and enriching the lives of individuals and communities it serves. Operating across multiple sectors including food services, facilities management, and catering, Sodexo partners with organizations worldwide to provide seamless and integrated solutions that enhance operational efficiencies and foster positive experiences. With a firm commitment to diversity, inclusion, and respect for all individuals, Sodexo fosters an engaging work environment where employees are valued and empowered to contribute their unique perspectives and talents. The company operates with a strong culture of fairness and equal employment opportunity, making it a supportive employer that promotes both professional and personal growth for its workforce.

The Patient Experience Manager 3 position at Sodexo is an exciting opportunity to lead and transform the patient dining experience within the North Florida HCA Division. This role primarily involves implementing strategic initiatives aimed at improving the quality and satisfaction associated with patient meals and related services. Based in a home office with regular weekly visits to client accounts, the role demands a dynamic professional who thrives in a solution-oriented setting and possesses strong technical skills coupled with outstanding communication capabilities.

A key responsibility of the Patient Experience Manager 3 is to engage directly with patients, their families, and nursing personnel through regular rounding activities, ensuring that feedback and insights drive continuous improvement. The role also requires close collaboration with hospital clinical and administrative leadership to align the patient dining services with overall healthcare goals. The manager will be responsible for collecting, analyzing, and trending data related to patient satisfaction and operational performance, and for communicating these findings effectively to nutrition services teams and interdisciplinary stakeholders.

Operational oversight is another critical element of this position, including the supervision of Diet Office hourly staff and patient services hourly staff. This includes ensuring food safety and sanitation compliance, managing patient tray line accuracy, and leading process improvement efforts to boost patient satisfaction levels. Networking with other hospitals to identify best practices and integrating innovative solutions into daily operations are also essential functions of the role.

Working Monday through Friday, the ideal candidate will reside in the North Florida area and bring at least three years of relevant experience to the position. Sodexo values candidates who show passion, positivity, and a dedication to customer service excellence and who are eager to contribute to enhancing patient outcomes in a healthcare setting. In return, the company offers a comprehensive salary package reflective of the individual's education and experience, alongside a robust benefits program that supports employee wellness and professional advancement. The Patient Experience Manager 3 role is much more than a job; it is a chance to make a meaningful impact on patient care quality and satisfaction across healthcare facilities in North Florida.