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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Aramark is a globally recognized leader in food service, facilities management, and uniform services, operating in 15 countries with a strong mission rooted in service and sustainability. The company prides itself on delivering exceptional experiences to millions of guests daily by seamlessly integrating quality food service and facilities solutions across various sectors including healthcare, education, sports, and business. Aramark's commitment to fostering inclusive work environments and equal employment opportunities aligns with its core values, ensuring employees can grow professionally while contributing meaningfully to their communities and the planet. With a focus on employee development and a culture driven by purpose... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Food service or environmental services management experience
- Experience in patient satisfaction score improvement
- Healthcare experience
- Self-starter with minimal supervision skills
- Proficient in computer applications
- Strong customer service skills
- Effective verbal and written communication skills
- Management and leadership skills
- Ability to handle confidential information
- Required influenza vaccination before start date
Job Qualifications
- Bachelor's degree or equivalent experience
- Food service or environmental services management experience is ideal
- Previous experience driving patient satisfaction scores preferred
- Healthcare experience preferred
- Must be a self-starter with the ability to work with minimal supervision
- Proficient with computer programs and applications
- Requires strong customer service experience with a service friendly attitude
- Ability to communicate both verbal and written effectively with clients, customers of client and support staff
- Requires management and leadership skills and the ability to work with confidential employee, client and Aramark information
- Must be fully vaccinated against influenza before start date as per client location requirements
Job Duties
- Conducts patient rounding, distributing contact information for each department and completes rounding logs
- Ensures patients know the names of the housekeeper and tray passer
- Conducts spot training for food service and environmental service employees with direct contact to patients
- Provides direct information to supervisor and manager for service recovery
- Participates in the gridding process
- Attends and chairs meetings for patient satisfaction, nurse meetings, client meetings and others as appropriate
- Attends department manager meetings and reports findings
- Conducts nurse rounding and completes logs sending thank you notes as appropriate
- Actively participates in Press Ganey tracking, posting of scores for HCAHPs and Press Ganey
- Completes action item reports and all other necessary reporting daily sending to all appropriate personnel
- Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients and residents
- Drives patient satisfaction and maintains client relationships through rounding
- Ensures compliance to food safety, sanitation, and overall workplace safety standards
- Supervises, staffs, trains, conducts applicable rounding and manages the performance of the staff on the patient units
- Recognizes and adopts activities appropriate to the specific needs of the patient and resident population and demonstrates knowledge of specific issues directly related to age of patient population
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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