Patient Experience Concierge (Per Diem, Variable Shift)

Adventist Health is a renowned healthcare organization with its corporate headquarters located in Roseville, California, part of the greater Sacramento metropolitan area. With over 40 years of establishment in this locale, Adventist Health has cultivated a strong reputation for excellence in patient care and associate well-being. In 2019, the organization proudly unveiled its WELL-certified campus at the headquarters, designed to foster an environment where associates across the system can collaborate, innovate, and connect in a space that promotes health and productivity. This campus sets a standard for workplace wellness, providing both a physical and cultural environment conducive to high performance and employee satisfaction. Whether working remotely or on-site, team members at Adventist Health Roseville and its shared service units have access to a vibrant and supportive atmosphere that encourages professional growth and personal well-being.

The Patient Access Representative role at Adventist Health's corporate headquarters is pivotal in ensuring a seamless and welcoming experience for every patient who enters the facility. This full-time position focuses on delivering exceptional service from the moment patients and their guests arrive until they are registered and prepared for their respective services. The role requires a professional, courteous demeanor and a commitment to upholding the highest standards of customer service based on AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) guidelines, which helps in building patient trust and satisfaction. The representative will navigate patients through the registration lobby, aiding in check-in processes and monitoring patient flow to minimize wait times. This position also involves managing the front desk area to ensure it is tidy and presentable, contributing to a positive first impression. Additionally, the role demands acute awareness of patient wait times, promptly escalating issues to leadership to ensure patients are seen punctually while keeping them informed of any delays. The Patient Access Representative acts as a crucial liaison, providing updates to patient access leadership and resolving patient concerns in real time. Empowerment to anticipate and address patient needs proactively is a significant part of this position, enhancing the overall patient experience. Employees stepping into this role join an organization dedicated to safety and wellness, which requires compliance with vaccination policies in line with Adventist Health’s commitment to community health. This role, positioned within a well-established and forward-thinking healthcare organization, offers the opportunity to contribute directly to patient satisfaction and operational efficiency in a supportive work environment.