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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
behavioral health services
Paid Time Off
401(k) Plan
Tuition Assistance
Job Description
Medical City Lewisville is a prominent healthcare institution that operates under the umbrella of HCA Healthcare, one of the largest and most respected healthcare providers in the United States. Known for its commitment to delivering high-quality patient care with a focus on purpose and integrity, Medical City Lewisville embodies the values of compassion and excellence. The hospital is part of a vast network that serves thousands of patients, backed by robust services such as full-service revenue cycle management through Parallon. This connection not only underlines the hospital's financial and operational strength but also its dedication to optimizing patient experience and... Show More
Job Requirements
- High school diploma or GED preferred
- Minimum 3 years patient access, hotel, restaurant, retail, or customer service experience
- Previous patient access experience preferred
- Ability to communicate effectively with patients and staff
- Strong customer service skills
- Ability to work Monday through Friday, 8am to 4:30pm
- Comfortable in a fast-paced healthcare environment
Job Qualifications
- High school diploma or GED preferred
- Hospitality degree preferred
- Minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
- Previous patient access experience preferred
Job Duties
- Welcome patients and family members in a professional manner
- Contact nursing staff for emergency medical needs and answer patient and visitor questions
- Model AIDET guidelines in all interactions and ensure staff adherence to patient experience standards
- Promote and demonstrate excellent customer service
- Oversee front desk and lobby area tidiness
- Greet patients upon arrival and navigate patient flow
- Assist with check-in process and monitor patient registration tracker
- Perform lobby rounding to update patients on wait times and ensure cleanliness, safety, and comfort
- Encourage patient enrollment in the Patient Portal
- Empower decision-making to assist customers and escalate issues appropriately
- Provide consistent patient flow updates to PTAC leadership
- Assist in resolving real-time patient concerns
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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