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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(K) Plan with Match
Paid Time Off
Tuition Assistance
Adoption assistance
Job Description
St. Louis Children’s Hospital is a renowned pediatric healthcare institution dedicated to enhancing the health and well-being of children. Founded in 1879, it has grown to become one of the top-ranked children’s hospitals in the United States, serving a diverse population across a 300-mile service area that includes patients from all 50 states and over 80 countries. The hospital is affiliated with Washington University School of Medicine, one of the nation’s premier medical schools, and has been recognized as a Magnet hospital for nursing excellence since 2005 by the American Nurses Credentialing Center. This prestigious hospital provides care in more... Show More
Job Requirements
- high school diploma or GED
- 2-5 years of related experience
- ability to work afternoon and evening shifts including weekends and holidays
- strong interpersonal and communication skills
- ability to manage multiple priorities
- reliable and punctual
- ability to handle sensitive situations with discretion
Job Qualifications
- high school diploma or GED
- 2-5 years of experience
- customer service experience is a plus
- healthcare experience is a plus
- effective communication skills
- ability to manage multiple tasks
- attention to detail
- teamwork and collaboration skills
Job Duties
- manage the navigation and personalization of each guest experience by establishing the first impression and notifying the area of each patient’s specific needs
- customize each unique patient and family request and communicate to ensure a seamless excellent patient experience throughout the hospital
- act as a liaison for each element of the hospital experience by providing resources including physicians, staff, social work, dietary, housekeeping
- round daily on all new admits, arrivals, and VIPs providing concierge services
- identify and initiate service recovery, special requests, and notaries in a timely manner per protocol
- collect and maintain all data to share with staff, leadership, and administration for process improvement regarding patient satisfaction
- establish relationships with all areas contributing to the daily operation of the service area and communicate constantly with leadership to ensure patient safety and satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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