Patient Experience Associate (Front Desk) - Little Rock Market

Sage Health is a pioneering healthcare organization dedicated to providing concierge primary care and wellness services to seniors without the traditional concierge fees. Their mission revolves around the belief that all seniors, regardless of their financial status, deserve access to comprehensive, high-quality healthcare. By building enriching neighborhood health centers that are easy to access, Sage Health ensures its patients receive all necessary healthcare services in a streamlined, patient-focused environment. In partnership with Medicare Advantage plans, which fully cover primary care, Sage Health operates under a unique model where physicians manage smaller patient panels of 400 or fewer, enabling personalized and attentive care. Unlike typical fee-for-service models, Sage Health operates on a global capitation budget, prioritizing keeping seniors healthy over volume of services provided. This innovative approach, coupled with collaboration among top outcomes-oriented specialists and hospitals, positions Sage Health as a leader in the evolving landscape of senior healthcare. The organization prides itself on being an inclusive employer, embracing diversity of all kinds and providing equal opportunities to all applicants. It values professionals committed to delivering outstanding service and contributing to the health and wellness of their patients, fostering a strong, supportive team environment. Contact accommodations are readily provided to ensure the application and interview process is accessible to all candidates.

The Front Desk Associate position at Sage Health is an essential role serving as the initial point of contact for patients entering the medical center. This role requires a welcoming and professional demeanor as the associate greets patients, collects necessary information, answers inquiries, schedules appointments, and verifies insurance details. The associate plays a vital role in maintaining the efficiency and smooth operation of the medical center by managing both in-person and telephone interactions promptly and effectively. Utilizing the Electronic Health Record (EHR) system, the associate supports patient check-in and check-out processes, insurance verification, scheduling according to established protocols, and document management to ensure all necessary patient information is up to date and readily accessible for clinical staff. This role demands strong organizational skills, the ability to prioritize competing tasks, and a high level of resourcefulness in solving problems as they arise. The Front Desk Associate collaborates closely with clinicians and team members in delivering a seamless patient experience, contributing significantly to the overall patient care process. This full-time opportunity invites candidates with a passion for healthcare and customer service to join Sage Health’s dedicated team and make a meaningful impact on senior patient health outcomes.