Job Overview
Compensation
Hourly
Range $23.00 - $25.20
Benefits
Medical Coverage
dental coverage
vision coverage
Paid Time Off
Health savings account
401K Savings Plan
flexible spending accounts
Short-Term Disability coverage
long-term disability coverage
work-life resources
Paid parental leave
Healthy Lifestyle Programs
Job Description
Cardinal Health is a prominent healthcare services and products company committed to improving the lives of patients and healthcare providers through innovative solutions and exceptional service delivery. As a global leader in healthcare, Cardinal Health operates various specialized centers, including the South Bay Radiation Oncology Center, which focuses on providing comprehensive cancer treatment and supportive care to patients in need. The company prides itself on fostering an inclusive workplace culture that values diversity, collaboration, and continuous development. With a strong emphasis on integrity and quality, Cardinal Health supports healthcare providers by ensuring efficient practice operations and patient-centric administrative services throughout its facilities.
The Patient Concierge role at South Bay Radiation Oncology Center is a vital position within Practice Operations Management, responsible for overseeing the administrative and front-facing operational aspects of patient care. As the first point of contact, the Patient Concierge plays a key role in creating a welcoming and organized environment for patients and their families. This position encompasses a variety of duties including greeting patients, confirming demographic and insurance details, handling telephone communications, scheduling appointments, managing patient payments, and other administrative tasks as assigned. The role requires exceptional customer service skills, attention to detail, and the ability to work effectively in a fast-paced medical office setting.
This position is scheduled to offer an hourly wage ranging from $23 to $25.20, reflecting factors such as candidate experience, education, location, and internal pay equity. Although the role is not bonus eligible, it offers important benefits including medical, dental, and vision coverage, paid time off, access to health savings and flexible spending accounts, and more to support the health and well-being of employees. The requirement for bilingual Spanish speakers is part of the commitment to support patient communication in a diverse community. The Patient Concierge contributes directly to ensuring smooth practice operations, accurate patient information handling, and coordinated patient experiences essential for efficient oncology care at the South Bay Radiation Oncology Center.
The Patient Concierge role at South Bay Radiation Oncology Center is a vital position within Practice Operations Management, responsible for overseeing the administrative and front-facing operational aspects of patient care. As the first point of contact, the Patient Concierge plays a key role in creating a welcoming and organized environment for patients and their families. This position encompasses a variety of duties including greeting patients, confirming demographic and insurance details, handling telephone communications, scheduling appointments, managing patient payments, and other administrative tasks as assigned. The role requires exceptional customer service skills, attention to detail, and the ability to work effectively in a fast-paced medical office setting.
This position is scheduled to offer an hourly wage ranging from $23 to $25.20, reflecting factors such as candidate experience, education, location, and internal pay equity. Although the role is not bonus eligible, it offers important benefits including medical, dental, and vision coverage, paid time off, access to health savings and flexible spending accounts, and more to support the health and well-being of employees. The requirement for bilingual Spanish speakers is part of the commitment to support patient communication in a diverse community. The Patient Concierge contributes directly to ensuring smooth practice operations, accurate patient information handling, and coordinated patient experiences essential for efficient oncology care at the South Bay Radiation Oncology Center.
Job Requirements
- High school diploma or equivalent experience
- one year of experience in a medical office or healthcare setting preferred
- ability to work flexible hours
- strong customer service and communication skills
- proficiency with basic computer applications
- ability to handle sensitive patient information with confidentiality
- familiarity with medical terminology preferred
- bilingual in Spanish preferred
Job Qualifications
- Ability to work a flexible schedule as necessary
- experience working in a busy, fast-paced medical office setting, highly preferred
- high school diploma or equivalent experience, preferred
- knowledge of medical terminology, preferred
- one year of medical office experience, preferred
- experience accessing and updating an EMR system, preferred
- bilingual in Spanish
Job Duties
- Greet patients and families
- answer center telephones, distribute faxes, and prepare customer files
- schedule patient appointments
- receive and correctly record receipts of patient payments
- enter, verify and update patient demographic and insurance information
- process requests for records from outside sources
- scan data into document imaging software
- maintain regular attendance and punctuality
- contribute to team effort by accomplishing related results as needed
- ensure that all processing and reporting deadlines are consistently achieved
- perform any other functions as required by management
Job Criteria
Experience
No experience required
Job Location
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