Patient Concierge, Rheumatology

St. Luke's University Health Network is a renowned healthcare institution committed to providing exceptional medical services and compassionate care to patients across its various facilities. As one of the leading health networks in the region, St. Luke's is proud of the skills, experience, and dedication of its employees, recognizing them as its most valuable asset. The organization operates with a mission focused on excellence in treating the sick and injured, educating healthcare providers such as physicians and nurses, and improving access to care for all patients, regardless of their ability to pay. This commitment to quality and community service defines the culture at St. Luke's and motivates the team to uphold the highest standards of healthcare.

The Patient Concierge position at St. Luke's plays a crucial role in fostering a patient-centric environment within the Multispecialty Outpatient Building (MOB) that houses three specialties. This role serves as the frontline representative for the practice, offering administrative and patient support services that enhance the overall patient experience. The Patient Concierge is tasked with managing front desk operations across the specialties, including check-in, check-out, scheduling, and addressing patient inquiries. Given the centralized nature of the front desk support for the Rheumatology locations, the Patient Concierge also supports multiple sites to ensure consistent and seamless service delivery.

This position is essential in creating a welcoming atmosphere by engaging patients in a polite, prompt, and compassionate manner during every interaction. The Patient Concierge manages clerical service functions such as patient registration, consent forms, insurance eligibility verification, MyChart education, appointment scheduling, and payment collection at the point of service. Additionally, the role requires delivering concierge services in the waiting area and assisting patients with kiosk check-in processes. The Patient Concierge supports practice operations by facilitating opening and closing procedures, maintaining cleanliness, handling mail and deliveries, cash reconciliation, and processing incoming communications.

In collaboration with other team members, this role addresses patient needs efficiently by managing inbox messages, partnering with Access Center staff to handle urgent scheduling requests, and ensuring timely communication of clinical inquiries. With a solution-oriented and creative approach, the Patient Concierge anticipates patient needs, ensuring a smooth and positive healthcare journey.

Physically, the role demands the ability to sit, stand, and walk for extended periods, use manual dexterity for computer and patient care tasks, occasionally lift supplies, and assist in patient mobility. The ideal candidate holds a high school diploma or equivalent, with preference given to those who have completed administrative training programs. Experience in a healthcare setting and customer service is preferred. The Patient Concierge must excel in communication, compliance, time management, and demonstrate empathy and a service-oriented mindset.

St. Luke's University Health Network offers an empowering work environment where patient care and employee growth are prioritized equally. Join St. Luke's to be part of a team dedicated to making a difference in the community’s health and wellbeing.