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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a leading healthcare organization renowned for its dedication to providing exceptional medical care and compassionate patient services. With a deep commitment to excellence, St. Luke's employees are regarded as the organization’s most valuable asset. Together, they work tirelessly to fulfill the network's mission of delivering outstanding care to the sick and injured, educating healthcare professionals including physicians and nurses, and improving access to quality healthcare in the communities served. This commitment is upheld regardless of a patient’s financial ability to pay for care, emphasizing St. Luke’s dedication to equity in healthcare access.
St. Luke... Show More
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Job Requirements
- high school graduate or equivalent
- minimum one year practice-based experience or in a similar healthcare setting preferred
- customer service experience preferred
- excellent communication skills
- ability to manage time effectively
- ability to communicate to patients clearly and concisely
- ability to listen and express compassion and empathy
- ability to work extended periods standing, sitting, and walking
- ability to occasionally lift up to 25 pounds and push carts or wheelchairs
- focused on compliance
- service-oriented
- quality-driven
Job Qualifications
- high school graduate or equivalent
- preferred graduates of administrative training programs
- minimum one year practice-based experience or in a similar healthcare setting preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate to patients concisely and clearly
- ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- supports other practice-based team members by promptly addressing in-basket clerical pool messages
- partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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