Patient Concierge, Practice Operations - Cardiovascular

St. Luke's University Health Network is a leading healthcare organization dedicated to providing exceptional medical care and improving the health and well-being of the communities it serves. With a strong emphasis on compassionate service, advanced education, and comprehensive patient care, St. Luke's has built a reputation for excellence in treating the sick and injured, educating healthcare professionals, and expanding access to vital health services irrespective of a patient's financial capacity. As one of the most respected health networks, St. Luke's values its employees as its greatest asset, recognizing that their skills, experience, and dedication are fundamental to achieving the organization’s mission.

The Patient Concierge role at St. Luke's is a critical position that focuses on creating a memorable and patient-focused experience. This role involves acting as a passionate advocate for patients, ensuring every interaction is handled with empathy, respect, and professionalism. The Patient Concierge supports a patient-centric culture by facilitating administrative and patient support within various healthcare practices. This includes assisting patients with check-in and check-out procedures, verifying eligibility, helping with scheduling appointments or tests, and educating patients on the use of MyChart, the network's patient portal. The role also requires delivering concierge services in waiting areas, managing clerical functions such as handling mail, practice cleanliness, cash management, and using technology to streamline patient service.

Through consistent engagement and effective communication, the Patient Concierge ensures patients feel welcomed and cared for, which is vital for patient satisfaction and the overall success of the healthcare delivery process. The position requires an individual who can anticipate patient needs, communicate clearly and compassionately, and work collaboratively with other healthcare team members to resolve issues quickly and efficiently. Physical demands include extended periods of sitting, standing, walking, and occasional lifting or pushing of supplies and wheelchairs, necessitating stamina and dexterity.

This role is ideal for individuals who have a genuine interest in healthcare, demonstrate strong customer service skills, and thrive in environments that require attention to detail, multitasking, and a service-oriented approach. A high school diploma or equivalent is required, with preference given to those with administrative training and healthcare-related experience. St. Luke's is committed to continuous employee growth and supports professional development to ensure the highest quality of patient care and compliance with healthcare standards. Through this position, employees have the opportunity to make a meaningful impact on patient experiences and contribute to a healthcare network recognized for its commitment to excellence and community health.