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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Disability insurance
Job Description
St. Luke's University Health Network is a distinguished healthcare provider known for its commitment to excellence in patient care, education, and community service. As one of the leading health systems, St. Luke's provides comprehensive medical services, advanced treatment options, and innovative healthcare solutions to the communities it serves. The organization prides itself on the skills, experience, and compassion of its employees, seeing them as its most valuable asset. Each team member is dedicated to fulfilling the mission of the organization which includes caring for the sick and injured, educating healthcare providers such as physicians and nurses, and improving access to... Show More
Job Requirements
- High school graduate or equivalent
- One year of practice-based or similar healthcare experience preferred
- Basic computer skills
- Ability to perform clerical tasks including check-in, registration, and payment collection
- Strong communication and interpersonal skills
- Ability to lift up to 25 pounds occasionally
- Ability to sit, stand, and walk for extended periods
- Must be able to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation and have good vision
- Customer service experience preferred
- Must demonstrate compassion and empathy with patients
Job Qualifications
- High school diploma or equivalent
- Graduation from administrative training programs preferred
- Minimum one year practice-based experience or similar healthcare setting experience preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excellent time management skills
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment and testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing kiosk check-in processes
- Facilitates practice opening and closing procedures, maintains cleanliness, processes incoming mail and deliveries, manages cash reconciliation, and promptly scans and indexes incoming faxes
- Supports practice-based team members by addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for urgent clinical inquiries
- Maintains a solution-oriented and creative mindset to anticipate and address patient needs by collaborating with organizational team members and departments
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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