Patient Concierge, Obgyn

Lansdale, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Paid Time Off

Employee assistance program

Retirement plan options

Professional development opportunities

flexible scheduling

Job Description

St. Luke's University Health Network is a well-respected and comprehensive healthcare organization committed to providing exceptional care and services to its patients and communities. The organization takes great pride in the skill, experience, and compassion of its employees, who are considered its most valuable asset. St. Luke's mission reflects a strong dedication to excellence in caring for the sick and injured, educating future healthcare providers such as physicians and nurses, and improving access to healthcare regardless of a patient's financial situation. With a reputation built on quality patient care and innovative services, St. Luke's is a leader in healthcare services... Show More

Job Requirements

High school graduate or equivalent
Minimum one year practice-based experience or in similar healthcare setting preferred
Customer service experience preferred
Ability to communicate clearly and compassionately
Ability to handle physical demands including sitting, standing, walking up to 8 hours, lifting up to 25 pounds occasionally, pushing carts up to 30 pounds, and pushing wheelchairs with patients up to 325 pounds
Ability to hear normal conversation and possess good general, near and peripheral vision
Ability to stoop, bend and reach above shoulder level

Job Qualifications

High school graduate or equivalent
Preferably graduates of administrative training programs
Minimum one year practice-based experience or in a similar healthcare setting preferred
Customer service experience preferred
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset

Job Duties

Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
Supports other practice-based team members by promptly addressing in-basket clerical pool messages
Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Job Location

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