Patient Concierge, Nephrology

St. Luke's University Health Network is a leading healthcare provider renowned for its commitment to excellence in caring for the sick and injured. The organization is dedicated not only to patient care but also to educating physicians, nurses, and other healthcare providers while improving access to care in the communities it serves. One of the core principles driving St. Luke's operation is a strong belief that quality healthcare should be accessible regardless of a patient’s financial situation. This emphasis on compassion, quality, and education establishes St. Luke's as a trusted name in the healthcare sector, supported by a skilled team of employees who are the organization’s most valuable asset. The culture at St. Luke's fosters dedication, collaboration, and a mission-centric focus on patient care and community well-being.

The role of Patient Concierge at St. Luke's is integral to delivering an exceptional patient experience and promoting a patient-centric culture across the organization. The Patient Concierge acts as a passionate advocate for patients, ensuring that every interaction is handled with politeness, promptness, and compassion. This role requires a multifaceted skill set as it combines administrative duties with frontline patient support services. The Patient Concierge facilitates many aspects of the patient's journey, from check-in and registration to appointment scheduling and point-of-service payment collection. They also provide education on tools such as MyChart and assist with various patient inquiries including forms and medical record requests. This role supports smooth practice operations by managing tasks related to practice opening and closing, maintaining cleanliness, handling incoming mail and deliveries, and managing cash reconciliation. Additionally, the Patient Concierge plays a vital role in communication flow by partnering with Access Center Patient Engagement Partners and Clinical Triage Specialists to address scheduling and clinical inquiry needs promptly.

The position demands a solution-oriented and creative approach to anticipate patient needs effectively, requiring collaboration with other departments and team members. Physically, the role involves sitting, standing, walking for extended periods, and tasks such as lifting supplies and pushing wheelchairs, necessitating a good level of physical fitness and manual dexterity. With a focus on compliance, time management, and continuous growth, the Patient Concierge must communicate clearly and empathetically, maintaining a quality-driven and service-oriented mindset that embodies St. Luke's mission to uphold excellence in patient care.