Patient Concierge Manager

Medpace is a leading full-service clinical contract research organization (CRO) headquartered in Cincinnati, Ohio, with over 6,000 employees across more than 40 countries. The company specializes in Phase I-IV clinical development services for the biotechnology, pharmaceutical, and medical device industries. Medpace's mission is to accelerate the global development of safe and effective medical therapeutics by leveraging scientific expertise and local regulatory and therapeutic knowledge across various major therapeutic areas, including oncology, cardiology, metabolic disease, endocrinology, central nervous system disorders, and anti-viral and anti-infective treatments. For more than 30 years, Medpace has contributed significantly to advancing clinical research that positively impacts patients and families worldwide, offering employees a purpose-driven workplace focused on making a tangible difference in healthcare.

The Patient Concierge Manager role at Medpace is critical in leading and developing a new global service offering designed to support patients throughout their clinical trial journey. This service facilitates and coordinates travel logistics and reimburses out-of-pocket expenses for patients traveling from their homes to clinical sites. The primary goal is to enhance the patient experience by reducing the financial burden and simplifying coordination efforts involved in trial participation.

This leadership position entails establishing comprehensive workflows, guiding recruitment and training, overseeing cross-functional coordination, and managing personnel to ensure exceptional patient care. The Patient Concierge Manager will be responsible for aligning project scopes with trial protocols and patient populations, presenting service capabilities to potential clients, streamlining vendor and internal processes, developing financial tracking and reporting tools, and ensuring timely technology upgrades and integrations. The role demands strong project management, team leadership, and communication skills, including the ability to handle occasional evening or weekend duties for patient support emergencies.

Candidates are expected to have a strong background in patient travel and payment services, global travel logistics, and knowledge of how clinical trials impact patients. Experience within clinical research or healthcare environments is essential. While Spanish language skills are a bonus, the role primarily requires enthusiasm, determination, and a genuine commitment to supporting patients throughout the clinical trial process. This position offers a target salary range of $100,000 to $150,000, with potential bonus opportunities and a comprehensive benefits package that supports employee well-being and work-life balance, including medical, dental, vision, 401(k), paid time off, work-from-home flexibility, and more. Applications are accepted on an ongoing basis, emphasizing Medpace's inclusive and employee-centric culture, which also provides career growth opportunities, on-site amenities at its Cincinnati campus, and a commitment to community involvement and employee wellness.