Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $150,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
sick days
Paid holidays
Work from home flexibility
short-term disability
long-term disability
Health savings account
Flexible spending account
Life insurance
accidental death and dismemberment insurance
Pet insurance
Travel expense reimbursement
Job Description
Medpace is a leading full-service clinical contract research organization (CRO) dedicated to accelerating the global development of safe and effective medical therapeutics. Headquartered in Cincinnati, Ohio, with a workforce of over 6,000 employees spread across more than 40 countries, Medpace serves biotech, pharmaceutical, and medical device industries by providing Phase I-IV clinical development services. Their expertise spans a comprehensive range of therapeutic areas, including oncology, cardiology, metabolic diseases, endocrinology, central nervous system disorders, antiviral and anti-infective treatments. Medpace's mission is built on a foundation of scientific rigor and disciplined processes aimed at positively impacting patients' lives worldwide. This commitment to excellence and innovation has earned them recognition as one of America's Best Mid-size Companies by Forbes in 2021, 2022, and 2023, along with multiple CRO Leadership Awards from Life Science Leader magazine for quality, expertise, and reliability.
The Patient Concierge Manager position at Medpace plays a critical role in supporting patients who participate in clinical trials by managing travel logistics and reimbursement services. This new global service offering is designed to facilitate a seamless and compassionate experience for patients traveling from their homes to clinic locations for trial participation. By easing financial burdens and reducing logistical complexities, the Patient Concierge Manager helps improve patient engagement and satisfaction, which is vital for successful clinical trial outcomes.
In this leadership role, the Patient Concierge Manager will be responsible for establishing and overseeing the department's workflows and processes from inception to delivery, ensuring a high standard of individualized patient care. They will manage personnel and project assignments, ensuring alignment of service scope with study protocols and patient populations. The role involves presenting service capabilities to prospective clients, coordinating cross-functional teams and external vendors, and developing financial tracking and reporting processes. Additionally, the manager will oversee technology integration and improvements, streamline vendor operations, assess staff capacity relative to workload, and recruit and train new team members.
Candidates will benefit from a targeted salary range between $100,000 and $150,000, commensurate with experience, and the potential for bonus awards. Medpace offers a robust benefits package for full-time employees including medical, dental, vision insurance, 401(k) retirement plans, paid time off policies, sick days, paid holidays, remote work flexibility, disability insurance options, health savings accounts, life insurance, and pet insurance. The company also supports employee well-being through various health and wellness initiatives, career development opportunities, and community involvement. A hybrid work model is available depending on the role, alongside a modern, eco-friendly campus featuring amenities such as a fitness center, bar, and on-site dining options. This opportunity is ideal for motivated individuals passionate about enhancing patient experiences within clinical research and healthcare settings, committed to innovation and continuous process improvement.
The Patient Concierge Manager position at Medpace plays a critical role in supporting patients who participate in clinical trials by managing travel logistics and reimbursement services. This new global service offering is designed to facilitate a seamless and compassionate experience for patients traveling from their homes to clinic locations for trial participation. By easing financial burdens and reducing logistical complexities, the Patient Concierge Manager helps improve patient engagement and satisfaction, which is vital for successful clinical trial outcomes.
In this leadership role, the Patient Concierge Manager will be responsible for establishing and overseeing the department's workflows and processes from inception to delivery, ensuring a high standard of individualized patient care. They will manage personnel and project assignments, ensuring alignment of service scope with study protocols and patient populations. The role involves presenting service capabilities to prospective clients, coordinating cross-functional teams and external vendors, and developing financial tracking and reporting processes. Additionally, the manager will oversee technology integration and improvements, streamline vendor operations, assess staff capacity relative to workload, and recruit and train new team members.
Candidates will benefit from a targeted salary range between $100,000 and $150,000, commensurate with experience, and the potential for bonus awards. Medpace offers a robust benefits package for full-time employees including medical, dental, vision insurance, 401(k) retirement plans, paid time off policies, sick days, paid holidays, remote work flexibility, disability insurance options, health savings accounts, life insurance, and pet insurance. The company also supports employee well-being through various health and wellness initiatives, career development opportunities, and community involvement. A hybrid work model is available depending on the role, alongside a modern, eco-friendly campus featuring amenities such as a fitness center, bar, and on-site dining options. This opportunity is ideal for motivated individuals passionate about enhancing patient experiences within clinical research and healthcare settings, committed to innovation and continuous process improvement.
Job Requirements
- Bachelor's degree
- minimum 5 years of relevant experience
- leadership experience managing staff or teams
- knowledge of international travel logistics and costs
- familiarity with clinical trial processes
- ability to manage multiple projects and timelines
- strong computer skills including Microsoft Office
- willingness to work some evenings or weekends for emergency patient assistance
Job Qualifications
- Bachelor's degree
- minimum 5 years’ experience in patient travel and payment service
- experience managing personnel or departments
- knowledge of global travel logistics, infrastructure, and cost drivers
- understanding of pharmaceutical clinical research industry and patient participation in trials
- prior experience in clinical research or healthcare setting
- Spanish speaking is a plus but not essential
- effective time management skills
- proficient with Microsoft Office suite
- enthusiastic about new service opportunities
- team-player with positive attitude and passion for supporting patients
Job Duties
- Generate start-to-finish workflow guidelines and training materials
- assign staff to projects and manage department personnel
- review protocol and visit schedule for new project bids and ensure scope aligns with expected need and patient population
- present service capabilities and defend bids to potential clients
- coordinate and streamline internal cross-functional procedures and vendor interactions
- develop financial tracking and reporting tools
- ensure vendor invoices are received monthly and entered into accounting system
- coordinate with travel and finance departments regarding spend and account funding
- oversee implementation of technology enhancements and integrations
- evaluate and implement process improvements
- assess staff capacity relative to award pipeline and develop staffing plans
- hire and train new staff
- maintain effective communication
- manage patient travel emergency assistance requiring some evening or weekend work
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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