Patient Concierge / Front Desk Coordinator

This role is essential within a professional healthcare or wellness setting, primarily focused on delivering exceptional front desk coordination and patient concierge services. This position is full-time and offers a competitive hourly wage of $25. The core responsibility of the Patient Concierge/Front Desk Coordinator is to serve as the initial and ongoing point of contact for clients, ensuring that each visit is smooth, welcoming, and reflects the highest standards of professionalism.

The ideal candidate will be the heart of the client experience, harmonizing the balance between front desk management, patient care, and clinical support functions. This position requires a warm and engaging personality, capable of creating an inviting atmosphere from the moment clients enter the facility. It involves greeting clients professionally, managing appointment scheduling and confirmations, supporting clinicians during treatments, and providing thorough assistance to clients with information about their wellness journeys.

This dynamic role requires handling multiple communication channels, including phone, text, and email, while maintaining precise and HIPAA-compliant documentation and records within electronic medical record (EMR) systems such as Aesthetic Record or Nextech. The coordinator will be responsible for appointment management, including scheduling, cancellations, and waitlist handling, with an emphasis on responsiveness and accuracy to maximize client satisfaction and retention.

In addition to administrative duties, the Patient Concierge is expected to contribute operationally by preparing treatment rooms, restocking supplies, assisting in aesthetic and wellness procedures such as Botox, fillers, laser services, microneedling, and IV therapy. This support extends to taking vital signs, recording patient information meticulously, and fostering a reassuring and comfortable environment for patients throughout their visits.

The position also offers an opportunity for professional development by staying abreast of new skincare innovations and wellness trends. The individual will educate clients about available services, memberships, and promotions tailored to individual goals, thereby enhancing client engagement and loyalty. Ongoing training is provided to cultivate skills in client care and operational proficiency.

This role is suited for candidates with 1 to 2 years of experience in front desk, patient care, or preferably in a medical spa or aesthetic environment. Strong communication, organizational skills, and a professional demeanor are essential. Experience with EMR or CRM systems used in the industry is required, and certification as a Medical Assistant (CMA or RMA) is advantageous but not mandatory.

Working in a modern and luxe workspace, the candidate will join a supportive, team-oriented environment dedicated to beauty, wellness, and client confidence. This position represents a unique blend of client interaction, administrative expertise, clinical support, and educational opportunities designed to elevate the patient experience and foster career growth within the beauty and wellness industry.