Patient Concierge - Family Medicine, Anderson

St. Luke's is a renowned healthcare organization committed to delivering exceptional care to patients with compassion, skill, and dedication. As a part of St. Luke's University Health Network, it prides itself on the mission of providing excellent healthcare services to the sick and injured, educating healthcare providers such as physicians and nurses, and enhancing community access to care regardless of a patient's financial capacity. St. Luke's values its employees highly and considers them its most valuable asset. The staff works collaboratively and individually to maintain the organization’s unwavering commitment to excellence in healthcare delivery. With a focus on patient-centered care, innovation, and continuous improvement, St. Luke's has established itself as a leader in healthcare services, offering a supportive work environment where employees thrive and grow professionally.

The Patient Concierge role at St. Luke's is a pivotal position dedicated to delivering a unique and exceptional patient experience while promoting a patient-centric culture within the healthcare setting. This role acts as a passionate advocate for patients, ensuring that every interaction is handled with politeness, promptness, and empathy. The Patient Concierge facilitates numerous administrative and patient support services essential to day-to-day operations, including patient check-in and check-out, verification of eligibility, consent collection, appointment scheduling, and payment collection. In addition to clerical tasks, this role provides concierge service in the waiting area, offers hands-on support with kiosk check-in processes, and supports the practice team through smooth opening, closing, and maintenance procedures. The Patient Concierge also collaborates closely with Access Center Patient Engagement Partners and Clinical Triage Specialists to ensure timely and efficient communication and handling of patient requests and clinical inquiries.

Individuals in this role are expected to maintain a solution-oriented and creative mindset to anticipate and address patient needs effectively. This requires excellent communication, facilitation, and presentation skills, along with the ability to express compassion, empathy, and clarity. The role demands physical stamina as it involves sitting, standing, walking, lifting, and other physical activities throughout the workday. Additionally, a background in healthcare or customer service is preferred to ensure high-quality and compliant service delivery. By joining St. Luke’s as a Patient Concierge, professionals become part of a respected team dedicated to delivering outstanding healthcare services, improving patient satisfaction, and fostering a warm and supportive environment for all patients and their families.