Job Overview
Compensation
Hourly
Range $15.25 - $19.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a leading healthcare institution known for its unwavering commitment to excellence in patient care, education, and community service. As a comprehensive network, St. Luke's delivers high-quality health services to diverse communities, emphasizing compassionate care for the sick and injured. The organization is distinguished by its dedication to educating physicians, nurses, and other healthcare providers, thereby enhancing access to care regardless of a patient's financial situation. With a legacy built on skill, experience, and compassion, St. Luke's values its employees as its most valuable asset, fostering a supportive and mission-driven work environment.
The role of Patient Concierge at St. Luke's is pivotal in upholding the organization's patient-centric culture. This position requires a passionate advocate dedicated to creating an exceptional patient experience. The Patient Concierge serves as the frontline liaison between patients and the healthcare practice, facilitating administrative support and ensuring efficient service delivery. Responsibilities include engaging patients with promptness and compassion, managing check-ins, consents, and registrations, educating patients about electronic health record systems like MyChart, and assisting with appointment and payment processes. The role also encompasses supporting practice logistics such as opening and closing procedures, maintaining cleanliness, handling mail, managing cash, and processing communications.
Ideal candidates will exhibit excellent communication skills, a strong service orientation, and the ability to manage time effectively. They must demonstrate a solution-focused mindset to anticipate and meet patient needs, collaborating seamlessly with various organizational departments. Physical requirements include the capacity to sit, stand, and walk for extended periods, use fine motor skills for clerical tasks, and occasionally assist with moving equipment and patients. Educational qualifications include a high school diploma or equivalent, with preference given to those possessing administrative training or related experience in a healthcare setting. This full-time role includes evening hours up to 7 pm and offers an opportunity to contribute meaningfully to a respected healthcare network committed to inclusivity and high standards of care.
The role of Patient Concierge at St. Luke's is pivotal in upholding the organization's patient-centric culture. This position requires a passionate advocate dedicated to creating an exceptional patient experience. The Patient Concierge serves as the frontline liaison between patients and the healthcare practice, facilitating administrative support and ensuring efficient service delivery. Responsibilities include engaging patients with promptness and compassion, managing check-ins, consents, and registrations, educating patients about electronic health record systems like MyChart, and assisting with appointment and payment processes. The role also encompasses supporting practice logistics such as opening and closing procedures, maintaining cleanliness, handling mail, managing cash, and processing communications.
Ideal candidates will exhibit excellent communication skills, a strong service orientation, and the ability to manage time effectively. They must demonstrate a solution-focused mindset to anticipate and meet patient needs, collaborating seamlessly with various organizational departments. Physical requirements include the capacity to sit, stand, and walk for extended periods, use fine motor skills for clerical tasks, and occasionally assist with moving equipment and patients. Educational qualifications include a high school diploma or equivalent, with preference given to those possessing administrative training or related experience in a healthcare setting. This full-time role includes evening hours up to 7 pm and offers an opportunity to contribute meaningfully to a respected healthcare network committed to inclusivity and high standards of care.
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Capability to use fingers continually for patient care, writing, and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts with supplies up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level regularly
- Ability to hear normal conversation and possess good general, near, and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Preference for graduates of administrative training programs
- Minimum one year practice-based experience or similar healthcare setting experience preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Criteria
Experience
No experience required
Job Location
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