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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Training and development opportunities
Retirement Plan
Job Description
St. Luke's University Health Network is a leading healthcare system recognized for its unwavering commitment to excellence in patient care, education, and community service. As one of the region's most respected health providers, St. Luke's has earned a reputation for delivering compassionate and high-quality care to the sick and injured while educating the next generation of physicians, nurses, and healthcare providers. The organization proudly serves its communities by ensuring improved access to healthcare services regardless of a patient's ability to pay. Dedicated to upholding its mission, St. Luke's values the diverse skills, experience, and compassion of its employees as its... Show More
Job Requirements
- High school graduate or equivalent
- minimum one year of practice-based experience or in a similar healthcare setting preferred
- customer service experience preferred
- excellent communication skills
- ability to use fingers for patient care, writing, and computer entry
- ability to sit, stand, and walk for extended periods
- ability to lift up to 25 pounds
- ability to push carts with supplies up to 30 pounds
- ability to push wheelchairs with patients weighing up to 325 pounds
- ability to stoop, bend, and reach above shoulder level
- ability to hear normal conversation and possess good general, near, and peripheral vision
Job Qualifications
- High school graduate or equivalent
- graduates of administrative training programs preferred
- minimum one year of practice-based experience or similar healthcare setting preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate to patients concisely and clearly
- ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment/testing scheduling, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time-sensitive clinical inquiries
- Maintains a solution-oriented and creative mindset to anticipate and tend to patient needs by partnering with organizational team members and departments
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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