Patient Concierge - Behavioral Health

St. Luke's University Health Network is a leading healthcare organization recognized for its dedication to excellence in patient care, education, and community service. With a mission centered on compassionate care for the sick and injured, St. Luke's is committed to educating physicians, nurses, and other healthcare providers while enhancing access to care across the communities it serves. The organization prides itself on the skills, experience, and compassion of its employees, valuing them as its most valuable asset. Together, the team at St. Luke's relentlessly pursues their mission, providing high-quality care regardless of a patient’s ability to pay.

The role of Patient Concierge at St. Luke's is a vital position designed to enhance the patient experience through advocacy and outstanding service. The Patient Concierge serves as a passionate patient advocate, ensuring that every interaction is positive and patient-focused. This position involves a variety of administrative and support responsibilities that contribute to smooth practice operations and a welcoming atmosphere. Key duties include engaging with patients in a polite, prompt, and compassionate manner; managing clerical tasks such as check-in, patient consent, check-out, pre-registration, eligibility verification, and scheduling. Additionally, the Patient Concierge assists patients with MyChart education and point-of-service payment collection while addressing their inquiries in a respectful and efficient way.

Further responsibilities include providing concierge services in the waiting area, supporting patients with kiosk check-in processes, and facilitating the opening and closing of practice operations, including cleanliness and cash management. This role requires effective collaboration with other healthcare team members and departments to promptly respond to patient needs and time-sensitive clinical inquiries. The Patient Concierge maintains a solution-oriented approach to anticipate and meet patient needs, enhancing the overall patient-centric culture of the organization. The role also demands physical stamina, requiring extended periods of sitting, standing, and walking, as well as the ability to lift and push items such as supplies and wheelchairs. This position offers a unique opportunity to be part of a compassionate and dedicated team that prioritizes patient care and satisfaction.