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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
equal opportunity employment
Job Description
St. Luke's University Health Network is a leading healthcare organization recognized for its dedication to excellence in patient care, education, and community service. With a mission centered on compassionate care for the sick and injured, St. Luke's is committed to educating physicians, nurses, and other healthcare providers while enhancing access to care across the communities it serves. The organization prides itself on the skills, experience, and compassion of its employees, valuing them as its most valuable asset. Together, the team at St. Luke's relentlessly pursues their mission, providing high-quality care regardless of a patient’s ability to pay.
The ro... Show More
The ro... Show More
Job Requirements
- High school graduate or equivalent
- minimum one year practice-based or similar healthcare experience preferred
- customer service experience preferred
- ability to sit, stand, and walk for extended periods
- ability to use fingers continually for writing and computer entry
- ability to lift up to 25 pounds occasionally
- ability to push carts up to 30 pounds occasionally
- ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- ability to stoop, bend, and reach above shoulder level
- ability to hear normal conversation
- good general, near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- minimum one year practice-based or similar healthcare experience preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate clearly and concisely to patients
- ability to listen, express compassion and empathy, and maintain patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration and eligibility verification
- delivers waiting room concierge service and supports patients with kiosk check-in
- facilitates practice opening and closing procedures, maintains cleanliness, processes mail and deliveries, manages cash and reconciliation, scans and indexes faxes
- supports team members by addressing in-basket clerical messages promptly
- partners with Access Center Patient Engagement Partners for scheduling requests
- facilitates connection between Access Center Clinical Triage Specialists and care team for urgent clinical inquiries
- maintains a solution-oriented mindset to anticipate and meet patient needs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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