Patient Concierge

Astrana Health is a pioneering healthcare organization committed to transforming the way healthcare is delivered through community-driven preventative care and proactive treatment. Focused on centering care around the patient, Astrana Health aims to improve overall health and wellbeing rather than merely treating symptoms. The organization emphasizes empowering entrepreneurial provider and care teams, operating with integrity and excellence, fostering innovation, and promoting teamwork to ensure the best possible outcomes for patients. Through passion and dedication, Astrana Health’s providers equip patients with the necessary tools and resources to enhance their quality of life.

The current opening is for a front desk staff position, reporting directly to the Medical Office Manager. This role is vital for ensuring the smooth operation of day-to-day administrative tasks and maintaining a positive and welcoming environment for patients. The front desk staff serves as the first point of contact for patients and visitors, playing a key role in upholding the organization’s mission and values. You will be responsible for greeting guests, answering questions, assisting with the check-in process, and managing multi-line phone calls efficiently. The position demands a highly motivated, detail-oriented individual with strong organizational skills capable of thriving in a fast-paced healthcare environment. Effective verbal and written communication abilities are essential, along with the ability to handle various clerical duties, including data entry, filing, photocopying, and faxing.

The role requires prioritizing workload while remaining flexible and adaptable, as overtime may occasionally be necessary to meet deadlines. The candidate will also manage office security by following safety protocols and controlling access through the reception desk. Strong interpersonal skills and the ability to collaborate with multiple teams simultaneously are highly valued. This position offers an hourly wage ranging from $18 to $22, reflecting the national average for this role. Candidates are expected to work onsite daily at the Henderson, NV location, emphasizing the importance of in-person collaboration within the team. Overall, this front desk role is an excellent opportunity for those passionate about healthcare administration and committed to enhancing patient experience through excellent service and organizational support.