Patient Concierge (4 openings)

Dermatology Associates of Rochester is a premier dermatology and cosmetic surgery practice located in Rochester, NY. We specialize in providing advanced skin care treatments and surgical procedures through a team of highly skilled, board-certified dermatologists, plastic surgeons, skin care specialists, estheticians, and researchers. Our practice is known for a boutique atmosphere where patients receive personalized attention delivered with compassion and professionalism. We are committed to total skin care, offering cutting-edge treatments within a warm and welcoming environment. Our multidisciplinary approach ensures comprehensive care, from medical dermatology to cosmetic procedures, supported by a dedicated staff that champions patient well-being and satisfaction.

We are currently seeking part-time Patient Concierge candidates to join our front-office team. This role is pivotal as the first point of contact for our patients and visitors. The Patient Concierge must demonstrate a poised, polished demeanor with a genuine passion for customer service and patient care. Ideal candidates include retirees, students, and hospitality or retail professionals who excel in creating positive, warm interactions. Working shifts are Monday through Friday with options for morning or afternoon hours, allowing flexibility. The Patient Concierge is responsible for greeting patients with compassion, managing appointment verifications, assisting with check-in processes via paperwork or digital kiosks, and ensuring an efficient, discreet flow throughout the practice. Candidates should be adept at multitasking in a fast-paced yet calm environment, maintaining an organized and welcoming reception area that aligns with our brand standards.

This role requires strong interpersonal communication skills and the ability to handle sensitive information while upholding HIPAA compliance and patient confidentiality. Physical demands include prolonged standing, frequent movement within the office including stair use, and occasional light lifting of materials up to 20 pounds. The position is integral in fostering a hospitable, professional environment that puts patients at ease from the moment they arrive. If you thrive in a service-oriented setting and want to contribute to a high-quality patient experience in the field of dermatology and plastic surgery, we invite you to apply and help us continue our mission of exemplary skin care.