Patient Concierge

Suncoast Hospice, a respected part of Empath Health, has been providing compassionate end-of-life care since 1977 across Pinellas and Hillsborough counties in Florida. As a nonprofit healthcare organization, Empath Health offers a connected network of services including hospice, home health, grief care, geriatric primary care, elder care, HIV and sexual health care, and dementia support. Their mission focuses on Full Life Care, which addresses the whole person—body, mind, and spirit—with empathy and dignity. This holistic approach ensures that patients and their families receive meaningful support and comfort throughout the advanced stages of illness, helping them maintain dignity and a sense of peace during challenging times.

Suncoast Hospice is currently seeking a dedicated Patient Concierge (Care Navigator) to join their compassionate team. This role serves as a first responder for the agency, acting as an essential liaison between the patient, family members, authorized representatives, and other stakeholders to ensure seamless access to hospice services. The Patient Concierge embodies patient-centered care, placing the needs and well-being of the patient and their families at the forefront. They exceed customer expectations by providing attentive, knowledgeable, and empathetic service with flawless care throughout every step of the process.

Scheduled Monday through Friday from 9 am to 6 pm, the Patient Concierge works closely with the interdisciplinary team across various care settings, including traveling to the patient when necessary. Their responsibilities include documenting patient admissions accurately and in real time, educating patients and families about advance directives, and navigating Florida proxy guidelines to ensure all admission documentation complies with legal standards. This role also involves being an ambassador for Empath Health, promoting the organization's values of kindness, compassion, and full life care in every customer interaction.

The ideal candidate is a detail-oriented and compassionate professional with excellent communication skills, knowledge of medical terminology, and strong computer proficiency. They must understand hospice programs and community resources and be familiar with the reimbursement processes for hospice services. Reliable transportation and the ability to travel throughout the designated counties are required to perform timely and effective patient visits. This position offers opportunities for professional development, including continuing education support, tuition reimbursement, and career advancement within a mission-driven organization.

Joining Empath Health means becoming part of a team dedicated to making a true difference in the lives of patients and families. Besides competitive pay, employees enjoy comprehensive benefits such as medical, dental, vision, and life insurance, retirement plans with company match, wellness programs, and industry-leading paid time off. The organization fosters a supportive culture where every member's contributions are valued, and growth is encouraged. Through meaningful work and a shared commitment to compassionate care, team members at Empath Health help create a positive impact in their communities every day.