Patient Concierge

NIVA Health is a forward-thinking healthcare provider dedicated to delivering personalized and compassionate medical services. Founded on the principles of trust, connection, and excellence, NIVA Health has established itself as a leader in offering patient-centered care that resonates with the needs of the community it serves. Their clinics focus on creating an environment where every patient feels empowered and valued, ensuring that healthcare is not just a service but a thoughtful and supportive experience. The team at NIVA Health thrives on collaboration and innovation, fostering a workplace culture that emphasizes teamwork, resilience, and positivity. This foundation enables them to continuously improve their services and maintain a welcoming and professional atmosphere.

The Patient Concierge role at NIVA Health is essential in shaping the patient experience from the moment they step into the clinic. As the first and most lasting impression of the brand, the Patient Concierge personifies the core values of Teamwork, Resilience, Open-mindedness, Ownership, and Positivity. This position calls for an individual who excels in a fast-paced, dynamic environment and enjoys facilitating smooth, seamless interactions for patients and staff alike. The Patient Concierge acts as the 'quarterback' within the office, managing the flow of patients, supporting providers, and handling administrative duties to ensure that each visit is efficient and welcoming. Responsibilities include greeting patients warmly, managing appointment scheduling and confirmations, assisting with intake paperwork, maintaining up-to-date electronic medical records, and ensuring the reception area is clean and organized.

Moreover, this role involves both front-end patient engagement and behind-the-scenes operational support. The ideal candidate will adeptly handle patient inquiries, contribute to workflow planning during morning huddles, and assist with lead management and outbound communications to optimize appointment generation. With the added responsibility of opening and closing tasks, the Patient Concierge ensures that clinics operate smoothly from start to finish each day. This role offers a unique opportunity to make a meaningful impact on the patient journey by being the friendly, reliable, and professional face of NIVA Health. With a pay rate of $18 to $20 per hour, this position is suited for individuals who are passionate about healthcare, enjoy helping others, and thrive in a team-oriented setting focused on delivering exceptional service.