Patient Communication Representative (PCR) - 20699

General Physician, P.C. is a leading multi-specialty medical group based in Western New York, known for its dedication to providing comprehensive healthcare services to the community. With a strong presence in Buffalo, NY, the organization is committed to delivering quality patient care through a team of skilled professionals working across various medical specialties. The company values work-life balance, employee well-being, and professional growth, making it an attractive employer in the healthcare sector. They offer a supportive work environment with no night shifts, weekends, or holidays, providing employees with predictable schedules and a balanced lifestyle. The facility also provides free parking, contributing to a convenient daily commute for its staff. The position available is for a Patient Communication Representative (PCR), a full-time role primarily scheduled from 8 am to 4:30 pm, Monday through Friday, located onsite in Buffalo, NY. The pay range for this role is between $17.37 and $23.89 per hour, reflecting a competitive compensation package within the healthcare industry. In addition to the salary, the organization offers an impressive benefits package that includes medical, dental, and vision coverage, generous paid time off, a 401(k) plan with a 3% employer contribution, and exclusive employee discounts, such as deals with Verizon Wireless. This combination of competitive pay and robust benefits illustrates the company’s commitment to its workforce. The Patient Communication Representative plays a critical role in managing patient interaction via phone communications and administrative support tasks. This role serves as the frontline contact for patients, acting as a liaison between patients and various medical entities within the group. The PCR is responsible for managing high call volumes effectively, providing excellent customer service, and ensuring seamless communication and coordination among different service lines. This position entails handling a diverse range of clerical and administrative duties, including scheduling appointments, entering patient data into electronic medical records (EMR), documenting medication refill requests, and managing test result inquiries. The PCR must demonstrate strong communication skills both verbally and in writing, along with the ability to multitask efficiently in a fast-paced environment. Clinical knowledge, particularly familiarity with medical and insurance terminology, is essential to identify and escalate calls appropriately to clinical staff or management for further handling. The role also requires maintaining accurate documentation and compliance with company policies related to mail and fax management. Working collaboratively with other departments to support coordinated patient care highlights the team-oriented nature of the position. Candidates considering this opportunity with General Physician, P.C. can expect to join a reputable organization that prioritizes employee satisfaction, financial security, and professional development. The organization is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. This position is ideal for motivated individuals who have experience in medical offices, call centers, or customer service environments and who are eager to contribute positively to patient experiences while advancing their careers.