Patient Care Tech

The hiring establishment is a healthcare clinic dedicated to providing comprehensive and patient-centered medical services. This clinic operates with the goal of delivering a safe, efficient, and welcoming healthcare environment, maintaining high standards such as Joint Commission Accreditation to ensure quality and safety for every patient. As a pivotal part of the functioning healthcare system, the clinic emphasizes core values including respect, honesty, integrity, diversity, inclusion, and safety, which are deeply ingrained in all aspects of its operation and patient interactions. The clinic serves a diverse patient population and is committed to offering excellent care and stellar patient experiences through highly coordinated teamwork and administrative efficiency.

The Patient Care Technician (PCT) position within this clinic plays a crucial role in optimizing patient flow while enhancing the patient experience from the moment they enter the facility. Under the day-to-day supervision of the on-duty nurse practitioner or physician assistant, the PCT is responsible for managing key administrative functions, including electronic health record documentation and patient registration. This role requires a dynamic individual who is capable of multitasking in a fast-paced environment, demonstrating impeccable organizational and communication skills, and maintaining professionalism and compassion in every patient interaction.

Responsibilities of the PCT encompass ensuring the clinic environment is safe, clean, and survey-ready, assisting patients at reception, managing appointment and patient queue systems, verifying patient identification, processing payments, collecting insurance information, and supporting patient flow from waiting rooms to examination rooms. The position also involves direct patient care duties for those PCTs who have completed advanced competencies, including obtaining specimens for testing and communicating specific lab results under provider supervision.

The ideal candidate for the Patient Care Technician position will have a high school diploma or GED, basic computer proficiency, and strong interpersonal and administrative skills. Experience in retail, customer service, or healthcare and knowledge of infection control practices are advantageous. The role presents an opportunity to work within a supportive, team-based environment that values diversity and inclusion, and offers meaningful work that directly impacts patient satisfaction and clinic operations. Employment specifics such as type and salary are typically discussed during the hiring process and are competitive within the healthcare field.

This position is essential to the clinic's mission of providing accessible, high-quality healthcare while maintaining operational excellence. The PCT contributes to the frontline delivery of care, ensuring patients feel welcomed, understood, and cared for efficiently and respectfully. Candidates must demonstrate the ability to work cooperatively within a team, maintain composure in a dynamic setting, and uphold the clinic's standards and protocols with professionalism and integrity.