Patient Care Specialist (Medical Receptionist)

Long Beach, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Holiday pay

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Work-life balance

Community involvement

Job Description

Fast Pace Health is a rapidly growing healthcare company dedicated to providing exceptional patient care and medical services within a supportive and dynamic environment. Known for its commitment to high-quality healthcare delivery, Fast Pace Health operates as a leading urgent care provider that blends medical expertise with compassionate patient service. The organization prides itself on maintaining a positive workplace culture that values teamwork, communication, empowerment, and quality care, ensuring every patient receives personalized and attentive treatment.

As a Patient Care Specialist (Medical Receptionist) at Fast Pace Health, you will play a vital role in the administrative and customer service f... Show More

Job Requirements

High school diploma or its equivalent
Current CPR license
Minimum 1 year of customer service experience preferably in urgent care
Ability to cross train and assist with back-office clinical duties within scope of practice
Ability to comply with company standards of operations and core values
Ability to promote and maintain respectful culture and confidentiality
Willingness to complete mandatory compliance training
Ability to perform physical, cognitive, and environmental functions of the position
Availability to participate in community outreach activities
Ability to maintain a clean and organized work environment
Acceptance of pre-employment drug and alcohol testing where applicable
Ability to start and be actively engaged within 7 days of hire

Job Qualifications

High school diploma or its equivalent
Current CPR license
1 year of medical office experience with basic medical terminology and insurance knowledge preferred
Knowledge of Microsoft Office including Outlook and Word
Ability to type 70-100 words per minute
Intermediate skills in Excel including basic formulas and v lookup
Experience in billing and coding for at least 3 years for advanced levels
Ability to communicate effectively and deliver outstanding customer service
Proficiency with basic PC skills including typing and use of mouse
Ability to maintain confidentiality and respect patient privacy

Job Duties

Demonstrates a high level of customer service to greet, register, and discharge all patients
Ability to cross train and assist with back-office duties as needed within scope of practice
Accurately collect and input patient demographics and financial information at the time of registration for all patients
Verifies and updates all patient insurance information at the time of registration
Maintains strong knowledge of medical insurance plans including co-pays, deductibles, and coverage limits
Stays up to date with all changes to government and commercial insurance plans
Collects all insurance, co-pays or deductibles, or self-pay amounts at the time of registration
Answers the phone with a polite, patient-centered manner demonstrating commitment to positive patient experiences
Maintains patient flow by notifying provider of patient’s arrival and communicating appropriately
Retrieves, faxes, or mails medical records to primary care providers as needed
Completes all mandatory compliance training and follows procedures to maintain compliance
Maintains friendly, cordial relations with clients and employees
Maintains cleanliness of office and reception area
Welcomes new employees and supports training through job shadowing and coaching
Performs other duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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