Patient Care Specialist - Community Events

SMG Community Care Center is a dedicated healthcare facility committed to enhancing the well-being of individuals through accessible and compassionate community-based healthcare services. Located in Norfolk, VA, the center focuses on providing patient-centered care while actively engaging with the community to promote health education, prevention, and wellness initiatives. As a part of Sentara Healthcare, a well-established organization known for its comprehensive health systems across various states, SMG Community Care Center integrates both clinical excellence and community outreach to foster healthier populations. Sentara Healthcare is recognized for its commitment to diversity, inclusion, and belonging, employing nearly 30,000 individuals and maintaining a tobacco-free environment to support its mission "to improve health every day."

The Patient Care Specialist - Community Events position at SMG Community Care Center is a part-time role requiring 20 hours per week, with a flexible schedule from Monday through Saturday between 8AM and 5PM. This position plays a vital role in supporting healthcare events conducted in various community locations between Williamsburg and Virginia Beach. Reliable transportation and willingness to travel to different events are essential for fulfilling the responsibilities. As a Patient Care Specialist, you will provide non-clinical support primarily within physician office settings, ensuring an exceptional patient experience. Key duties include answering phones, scheduling appointments, responding to patient inquiries, and performing complex administrative tasks to facilitate smooth patient care delivery. The role demands excellent customer service skills, as it involves frequent patient and community interactions.

Working at Sentara Healthcare means being part of a highly collaborative team that values teamwork to optimize patient outcomes and healthcare delivery. The organization encourages professional development and offers numerous benefits such as medical, dental, vision plans, and assistance programs supporting employees and their families. Candidates are expected to have a high school diploma or equivalent, with three years of customer service experience, and at least one year of experience in health insurance, medical records data, scheduling, or third-party payer processes. Preferred qualifications include knowledge of pre-authorization and electronic medical records. This position offers the opportunity to blend administrative expertise with community health engagement, providing meaningful healthcare service beyond the traditional clinical setting. The job fosters a rewarding experience by contributing directly to community health events that support patient care and public health education. This role perfectly suits individuals passionate about healthcare, community support, and administrative excellence.