Patient Care Representative/ Front Desk Associate

PURE DERMATOLOGY LLC is a specialized dermatology practice founded by Dr. Kate Zibilich Holcomb that is dedicated to promoting skin health across all ages. Situated in a welcoming and professional environment, Pure Dermatology serves a diverse client base, encompassing every skin type and stage of life. The practice is committed to a personalized and customized approach for each patient, considering individual concerns as well as factors such as facial structure, body type, age, and skin quality to ensure balanced and natural results. Their offerings include advanced treatments using injectables, lasers, energy devices, and medical-grade skincare products, all aimed at delivering the most effective and efficient outcomes possible. The primary ethos at Pure Dermatology is to help patients maintain their "PURE selves" – preserving their natural beauty without artificial or overdone appearances.

This position involves acting as a crucial communication link between the practice and its patients, staff, and providers from the initial patient contact through the entire continuum of care. The incumbent must excel at fostering a positive and engaging atmosphere through consistent and thoughtful patient interactions while maintaining comprehensive knowledge of the practice's offerings and policies. The role demands standing for the duration of the shift, emphasizing a high-energy and dedicated approach. Responsibilities include managing multiple scheduling platforms, coordinating efficiently with physicians and staff, and ensuring all patient needs are met with urgency and professionalism. The ideal candidate must also be adept at handling complex, multifaceted tasks simultaneously, demonstrating a keen attention to detail and adherence to privacy regulations such as HIPAA. Superb communication skills are critical, both verbal and written, to represent the practice in a professional manner across all mediums, including telephone, email, and face-to-face conversations. This dynamic environment requires flexibility, a patient-focused attitude, and a commitment to ongoing learning and performance improvement to align with the healthcare industry's standards.

The hourly wage for this role ranges between $16 and $18 and is classified as a full-time position. The role provides an excellent opportunity to join an innovative and patient-centered dermatology practice that values dedication, professionalism, and personalized care. Candidates who thrive in a fast-paced setting with multiple concurrent responsibilities and who are passionate about skin health and exceptional patient service will find this position rewarding and fulfilling.