Patient Care | , MA

New Bedford, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.75 - $24.25

Work Schedule

Standard Hours

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum is a leading global health services and innovation company committed to improving the health outcomes of millions of people worldwide. Incorporated within UnitedHealth Group, Optum focuses on delivering care supported by cutting-edge technology, integrating healthcare, pharmacy benefits, and data resources to empower individuals to live healthier lives. The organization's culture emphasizes inclusion, innovation, and teamwork, providing employees with comprehensive benefits and abundant opportunities for career advancement. At Optum, employees are part of a mission-driven environment that aims to optimize health on a global scale by connecting people with the care and support they need.

This full-time position is based in Plymouth, Massachusetts, requiring a 40-hour workweek, Monday through Friday from 8:30 AM to 5 PM. The role is centered on delivering exceptional patient support and administrative assistance within a fast-paced healthcare environment. Employees in this position will play a pivotal role in ensuring accuracy in patient information, facilitating appointment scheduling, managing communications, and supporting the multidisciplinary care team. This job demands a high level of organization, attention to detail, and professionalism in handling sensitive medical information while adhering to all HIPAA and OSHA standards. The successful candidate will be expected to coordinate care, provide excellent customer service, and work effectively both independently and as part of a team. Additionally, proficiency in electronic medical records (EMR) management and patient outreach is essential, along with the ability to thrive under pressure and maintain a courteous and efficient demeanor in all interactions.

The role offers an hourly wage ranging from $18 to $32, depending on experience and qualifications. Beyond competitive pay, Optum offers a comprehensive benefits package including paid time off, multiple insurance options, retirement plans, education reimbursement, employee discounts, and various voluntary benefits. These not only enhance the employee experience but foster long-term growth and well-being. The position requires dependable transportation, a high school diploma or equivalent, and prior experience in healthcare reception and EMR systems. Preferred candidates will have expertise in EPIC software and be adaptable to ongoing training and technology updates. Join Optum to grow your career in a supportive, innovation-driven setting where your efforts make a meaningful difference in community health and care delivery.

Job Requirements

High school diploma or GED
Minimum 1 year receptionist experience in healthcare setting
Minimum 1 year EMR experience
Access to reliable transportation
Ability to work full-time Monday to Friday 8 30 AM to 5 PM
Compliance with HIPAA and OSHA regulations
Ability to handle a high volume fast-paced environment
Good communication and interpersonal skills
Ability to maintain patient confidentiality

Job Qualifications

High school diploma or GED
1 plus years of receptionist experience in healthcare setting
1 plus years of EMR experience
Knowledge of EPIC software preferred
Experience in medical front office duties such as scheduling appointments verifying insurance collecting co-pays and maintaining medical records preferred
Ability to learn new software and attend training
Proficiency in Microsoft Office applications such as Word Excel and Outlook
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to work independently prioritize tasks and maintain good judgment
Ability to work well under pressure and collaborate with healthcare providers

Job Duties

Obtain accurate and updated patient information such as name address insurance information
Obtain patient signatures for required documents
Create and schedule appointments
Answer incoming and outgoing telephone calls promptly and courteously
Perform referral documentation promptly
Perform follow-up services for patients such as scheduling appointments obtaining lab results or specialist reports
Adhere to Optum employee policies and patient outreach targets
Work cohesively with team members to achieve goals
Maintain patient confidentiality and comply with HIPAA and OSHA requirements
Participate in care planning and coordination with the multidisciplinary team
Ensure continuity of care through scheduling and tracking systems
Provide effective communication with patients family members and healthcare professionals
Comply with administrative policies to ensure quality of care
Scan documents monitor fax server and assign documents to electronic charts
Perform other duties as assigned