Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum, a part of UnitedHealth Group, is a leading global health services and innovation company dedicated to helping millions of people lead healthier lives. The organization leverages technology and data-driven solutions to improve health outcomes and provide comprehensive care. With a culture rooted in inclusion, collaboration, and continuous growth, Optum offers its employees a supportive environment combined with extensive benefits and professional development opportunities. The company's mission is centered on advancing health optimization on a global scale by connecting people to the care, pharmacy benefits, data insights, and resources they need. Optum's patient-centered approach emphasizes quality, accessibility, and efficiency, making it a top choice for healthcare professionals seeking meaningful and impactful work.
The Patient Care Coordinator role at Optum is a pivotal position based in Golden, Colorado, designed to enhance the patient experience by providing exceptional front-desk support and administrative services. This full-time role, operating Monday through Friday with 8-hour shifts from 7:00 AM to 5:30 PM, involves greeting patients promptly, managing registrations, scheduling appointments, verifying insurance, and handling financial transactions such as co-payments and deductibles. The coordinator is also responsible for managing medical records, processing requests for medical document releases, and maintaining accurate logs. The position demands excellent communication skills, both in-person and over the phone, as well as a high level of organizational ability to effectively manage multiple tasks in a fast-paced healthcare environment.
This role offers an opportunity to work within a dynamic team committed to improving patient care and supporting healthcare providers. The coordinator will engage directly with patients and staff, acting as a liaison to ensure smooth operational flow and a positive experience for all visitors. The role includes handling cash transactions, managing the cashier box and daily deposits, and assisting with phone inquiries and appointment scheduling. Candidates with a background in healthcare administration, customer service, and electronic health record systems will find this position rewarding.
Optum rewards its employees with competitive pay ranging from $18.00 to $32.00 per hour, comprehensive health and wellness benefits, paid time off starting from the first pay period, and numerous employee programs including stock purchase plans, education reimbursement, and referral bonuses. The company is committed to equal employment opportunities and supports a drug-free workplace environment. Joining Optum as a Patient Care Coordinator means becoming part of an organization that values your contributions, supports your personal and professional growth, and shares a commitment to improving healthcare delivery and outcomes for communities served.
The Patient Care Coordinator role at Optum is a pivotal position based in Golden, Colorado, designed to enhance the patient experience by providing exceptional front-desk support and administrative services. This full-time role, operating Monday through Friday with 8-hour shifts from 7:00 AM to 5:30 PM, involves greeting patients promptly, managing registrations, scheduling appointments, verifying insurance, and handling financial transactions such as co-payments and deductibles. The coordinator is also responsible for managing medical records, processing requests for medical document releases, and maintaining accurate logs. The position demands excellent communication skills, both in-person and over the phone, as well as a high level of organizational ability to effectively manage multiple tasks in a fast-paced healthcare environment.
This role offers an opportunity to work within a dynamic team committed to improving patient care and supporting healthcare providers. The coordinator will engage directly with patients and staff, acting as a liaison to ensure smooth operational flow and a positive experience for all visitors. The role includes handling cash transactions, managing the cashier box and daily deposits, and assisting with phone inquiries and appointment scheduling. Candidates with a background in healthcare administration, customer service, and electronic health record systems will find this position rewarding.
Optum rewards its employees with competitive pay ranging from $18.00 to $32.00 per hour, comprehensive health and wellness benefits, paid time off starting from the first pay period, and numerous employee programs including stock purchase plans, education reimbursement, and referral bonuses. The company is committed to equal employment opportunities and supports a drug-free workplace environment. Joining Optum as a Patient Care Coordinator means becoming part of an organization that values your contributions, supports your personal and professional growth, and shares a commitment to improving healthcare delivery and outcomes for communities served.
Job Requirements
- High School Diploma or GED
- 2+ years of customer service experience
- strong communication skills both in person and via phone
- intermediate proficiency with Microsoft Office applications
- ability to handle cash transactions
- ability to work independently and as a team
- excellent organizational and time management skills
- ability to multi-task and handle pressure in a fast-paced environment
Job Qualifications
- High School Diploma or GED
- 2+ years of customer service experience with strong communication skills both in person and via phone
- intermediate proficiency with Microsoft Office applications
- 1+ years of experience with electronic health records preferred
- 1+ years of related healthcare experience including scheduling preferred
- knowledge of medical terminology preferred
- experience handling multi-system phone lines preferred
- ability to handle cash and mathematical computations at high volumes preferred
- excellent verbal and written communication skills
- strong organizational and time management skills
- ability to multi-task and prioritize tasks
- ability to work well independently and as part of a team
Job Duties
- Greet patients as they arrive and manage wait time
- complete check-in and check-out tasks including insurance verification and pre-authorizations
- collect co-payments, co-insurance, and deductibles and issue receipts
- manage cashier box and daily deposits according to company policies
- process walk-in patients and visitors
- answer phones and schedule appointments
- manage medical records including maintaining, filing, scanning and preparing for schedules
Job Criteria
Experience
No experience required
Job Location
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