Patient Care Monitor / Receptionist

Columbia, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $17.05

Work Schedule

Standard Hours

Benefits

401k Match

Medical insurance

Dental Insurance

Vision Insurance

Accident injury insurance

Hospital Indemnity insurance

Critical illness plans

short term disability

long term disability

basic life insurance

Paid Time Off

Bereavement leave

Flexible sick time

Employee Referral Program

Job Description

MedMark Treatment Center is a leading outpatient substance abuse treatment organization dedicated to providing compassionate, high-quality care to individuals struggling with opioid use disorder. With a patient-centered approach, MedMark focuses on addressing the physical, emotional, and mental health aspects of addiction to promote lasting recovery and improved quality of life. As a progressive clinic, MedMark offers a comfortable and supportive environment where patients can receive medication-assisted treatment alongside counseling and other support services tailored to their individual needs. The center is committed to fostering an inclusive and respectful workplace that complies with all Equal Employment Opportunity regulations, ensuring fairness and nondiscrimination in all employment practices.

The role of Patient Care Monitor/Greeter at MedMark Treatment Center is a critical position responsible for maintaining the safety, order, and security of the clinic facility. This full-time position requires a vigilant, courteous, and professional individual who can effectively interact with patients and staff while ensuring compliance with clinic policies. The Patient Care Monitor acts as the frontline greeter, verifying patient identification upon entry and managing patient flow to ensure a smooth and orderly process, especially during medication dispensing. This role also includes crowd control duties, monitoring the premises to prevent loitering and disruption, and promptly reporting any incidents or emergencies to the appropriate authorities or clinic leadership.

Beyond security responsibilities, the Patient Care Monitor may provide backup support to the receptionist, demonstrating flexibility and a team-oriented mindset. They are expected to perform regular security checks throughout the facility, collaborate with local law enforcement if necessary, and maintain a professional demeanor at all times, including wearing proper identification and attire. The position requires a proactive attitude toward creating a safe and welcoming environment for both patients and employees and demands excellent communication skills, attention to detail, and the ability to handle emergency situations calmly and efficiently.

This role offers a competitive hourly wage ranging from $16.00 to $17.05, with final compensation based on experience, education, and training. MedMark Treatment Center provides an excellent benefits package, including health insurance options, retirement plans, paid time off, and disability coverage, among others. Candidates who join MedMark become part of a dedicated team committed to making a positive impact in the lives of patients and the broader community through exceptional treatment and support services.

Job Requirements

High school diploma or equivalent
At least 1 years prior experience in an office/clinic setting
Training from a law enforcement school or other security training is strongly preferred
Able to establish a positive rapport with patients and must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person
Satisfactory drug screen and background check

Job Qualifications

High school diploma or equivalent
At least 1 years prior experience in an office/clinic setting
Training from a law enforcement school or other security training is strongly preferred
Able to establish a positive rapport with patients
Must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person
Satisfactory drug screen and background check

Job Duties

Ensuring the protection of all employees and patients
Ensure that each patient entering the building has an I.D.
Creates orderly waiting line
have patients stand in single file while they are waiting to receive medication
Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person)
Eliminate loitering, congregating in the parking lot and premises
Report critical incidents that occur in parking lot or on premises
Contact local authorities and cooperate with authorities in an emergency situation, as needed
Respond to calls for assistance in preventing interference or disruption of operations (maintains order and control)
Reports and documents incidents whenever trouble or problems occur to the Operations Director and/or Clinic Director
Maintains a safe and secure environment throughout the building, protecting the property from damage and destruction
Performs security check of facility at regular intervals throughout the day
Attends staff meetings, in-service training as directed by supervisor
Maintain professional attire at all times, including name badge and paraphernalia that identifies you as a Security Guard
Be friendly, courteous and helpful to all disciplines, reception, clinical and medical
Provide receptionist coverage as needed
Perform other related duties as determined by supervisor