Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Standard Hours
Benefits
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Free hearing aids for employees
Paid Time Off
Holiday time
no nights or weekends
legal shield
Identity Theft Protection
Floating holiday
Job Description
Sonova is a global leader in innovative hearing solutions, dedicated to enhancing the quality of life for people with hearing loss. With a comprehensive portfolio that includes hearing aids, cochlear implants, wireless communication systems, and personal audio devices, Sonova aims to foster human connection through superior audiological care. The company operates internationally, rooted in a culture of continuous improvement, resilience, and shared pride in delivering excellence. Sonova invites individuals passionate about making a meaningful difference in hearing health to join their vibrant workforce where opportunities for career growth in both consumer and medical hearing solutions abound.
The Patient Care Coordinator role, based at Hear Michigan Centers in Portage, MI, part of AudioNova, offers an exciting opportunity to contribute directly to patient care excellence. This position is full-time with clinic hours Monday through Friday, 8:30 am to 5:00 pm, providing a well-rounded work-life balance without nights or weekend shifts. The hourly compensation ranges from $17.00 to $19.00, complemented by a sales incentive program to reward success. Working as a Patient Care Coordinator involves providing essential administrative and patient service support within the clinic environment. Key responsibilities include scheduling appointments, verifying insurance benefits, maintaining patient records, handling patient inquiries, collecting payments, and assisting hearing care professionals with clinical and operational tasks.
You will be instrumental in ensuring a seamless and positive patient experience by managing communications with current and prospective patients, supporting outpatient and follow-up visits, and coordinating community outreach events. Your role also encompasses managing inventory, processing orders, overseeing repairs under professional supervision, and upholding clinic hygiene and equipment maintenance. This dynamic position offers the chance to develop important skills in healthcare administration, customer service, and sales while contributing to the broader mission of Sonova and AudioNova to improve patient engagement and hearing health outcomes.
The Patient Care Coordinator role, based at Hear Michigan Centers in Portage, MI, part of AudioNova, offers an exciting opportunity to contribute directly to patient care excellence. This position is full-time with clinic hours Monday through Friday, 8:30 am to 5:00 pm, providing a well-rounded work-life balance without nights or weekend shifts. The hourly compensation ranges from $17.00 to $19.00, complemented by a sales incentive program to reward success. Working as a Patient Care Coordinator involves providing essential administrative and patient service support within the clinic environment. Key responsibilities include scheduling appointments, verifying insurance benefits, maintaining patient records, handling patient inquiries, collecting payments, and assisting hearing care professionals with clinical and operational tasks.
You will be instrumental in ensuring a seamless and positive patient experience by managing communications with current and prospective patients, supporting outpatient and follow-up visits, and coordinating community outreach events. Your role also encompasses managing inventory, processing orders, overseeing repairs under professional supervision, and upholding clinic hygiene and equipment maintenance. This dynamic position offers the chance to develop important skills in healthcare administration, customer service, and sales while contributing to the broader mission of Sonova and AudioNova to improve patient engagement and hearing health outcomes.
Job Requirements
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- 2+ years in a health care environment preferred
- Previous customer service experience is required
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- 2+ years in a health care environment preferred
- Previous customer service experience is required
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for patients' insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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